Hybrid Remote CSR Warranties & GAP Claims

Phoenix American; Miami (FL); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Phoenix American is seeking a Customer Service Representative in Miami, FL to deliver exceptional service to a diverse customer base. The role emphasizes communication, phone etiquette, and accuracy in servicing contracts within a hybrid/remote setting in Miami.

The ideal candidate has 1+ year in a call center or customer service role, with strong data entry and CRM experience, and fluency in English and Spanish preferred. Join a team focused on customer satisfaction and reliable support.

Qualifications

• At least 1 year of experience in an inbound call center or customer service related role.
• Ability to assess customer needs and deliver effective solutions.
• Proficiency with data entry; experience using CRM systems is a plus.
• Exceptional attention to detail and organizational skills.
• Bilingual in English and Spanish is highly preferred.

Responsibilities

• Respond to customer questions regarding extended warranties and GAP coverage with professionalism and courtesy.
• Assist contract holders and repair facilities with inquiries related to claims processing and payments.
• Provide support to other departments when necessary.
• Initiate GAP claims and ensure accurate documentation.
• Perform data entry for new contracts.
• Support various functions within the Customer Service Department.
• Participate in special projects as assigned.
• Carry out any additional duties assigned by Management.

Skills

Inbound call center

Customer service

Attention to detail

CRM systems

Bilingual English/Spanish

Education

High school diploma

Tools

CRM software

Job description

Phoenix American is seeking a Customer Service Representative in Miami, FL to deliver exceptional service to a diverse customer base. The role emphasizes communication, phone etiquette, and accuracy in servicing contracts within a hybrid/remote setting in Miami.

The ideal candidate has 1+ year in a call center or customer service role, with strong data entry and CRM experience, and fluency in English and Spanish preferred. Join a team focused on customer satisfaction and reliable support.