Customer Support Representative

Phoenix American Warranty Company Inc; Florida; Hybrid; USD 32,000 - 52,000; Full time

Job summary

Phoenix American Warranty Company Inc. is seeking a Customer Service Representative in Miami, FL. The role focuses on assisting customers with warranties and GAP coverage, handling claims questions, and supporting multiple departments from a hybrid/remote location.

The ideal candidate has 1+ year in a call center or customer service setting, strong problem-solving abilities, and familiarity with CRM systems. Bilingual English/Spanish is highly preferred.

Qualifications

• 1+ year of experience in an inbound call center or customer service role.
• Strong communication and interpersonal skills; ability to assess customer needs and deliver solutions.
• Experience with CRM systems is a plus.

Responsibilities

• Respond to customer questions about extended warranties and GAP coverage with professionalism.
• Assist contract holders and repair facilities with claims and payments inquiries.
• Provide support to other departments as needed and initiate GAP claims.
• Perform data entry for new contracts and participate in special projects.
• Carry out additional duties as assigned by Management.

Skills

Customer service

Communication skills

Bilingual English/Spanish

Education

High school diploma

Tools

CRM systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Support Representative

Full Time Miami, FL, US

Job Overview:

As a Customer Service Representative, you will play a crucial role in providing exceptional service to our diverse customer base. This position offers the opportunity to utilize your communication skills, phone etiquette, and customer service expertise to ensure customer satisfaction and retention.

Key Responsibilities:

• Respond to customer questions regarding extended warranties and GAP coverage with professionalism and courtesy.
• Assist contract holders and repair facilities with inquiries related to claims processing and payments.
• Provide support to other departments when necessary.
• Initiate GAP claims and ensure accurate documentation.
• Perform data entry for new contracts.
• Support various functions within the Customer Service Department.
• Participate in special projects as assigned.
• Carry out any additional duties assigned by Management.

Qualifications:

• At least 1 year of experience in an inbound call center or customer service related role (preferred).
• Ability to assess customer needs and deliver effective solutions.
• Proficiency with data entry; experience using CRM systems is a plus.
• Exceptional attention to detail and organizational skills.
• Bilingual in English and Spanish is highly preferred.

Education Requirements:

High school diploma

COMPANY BACKGROUND

Phoenix American has been a trusted provider in the administration of Vehicle Service Contract and GAP Waiver programs since 1985. We are dedicated to the success of our associates by offering advanced technological solutions to dealers and finance companies, which will enhance their profitability with flexible, and financially stable F&I products. Our extensive expertise in the vehicle service contract industry combined with our longstanding insurance partnership with members of the Nationwide® Insurance group, rated A+ XV (Superior), have established us as a leader in the Service Contract and GAP Waiver industry.

Join our team as a Customer Service Representative where you can showcase your talents, grow professionally, and contribute to our commitment to exceptional customer service. We offer competitive compensation, rich benefit plan offerings, opportunities for advancement, and a supportive work environment.

Shift: Day shift

Work Location: Hybrid / Remote in Miami, FL 33126