Hybrid Relocation Services Coordinator

Home Sweet Home; Redondo Beach (CA); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Flexible schedule

Health insurance

On-the-job training

Paid time off

Parental leave

Vision insurance

Job summary

Home Sweet Home, located in Redondo Beach, CA, is seeking a Customer Service Coordinator to support transferees through a hybrid work arrangement. The role starts with paid training and progresses to managing service delivery and billing processes.

The position requires strong communication, problem solving, empathy and the ability to thrive in a fast-paced environment. Expect 40 hours per week, typical workdays Monday to Friday, with potential after-hours availability.

Qualifications

• Customer service experience or aptitude demonstrated by clear communication with clients.
• Strong problem solving and empathetic approach to support.
• Ability to maintain speed and accuracy under pressure.
• Willingness to work evenings and/or weekends as needed.
• Comfortable collaborating with coworkers in a fast-paced, hybrid environment.

Responsibilities

• Interact with transferees via phone, text and email per company process.
• Assign service delivery resources and assess performance after job completion.
• Coordinate schedule changes with families, movers and coordinators.
• Communicate updates with Primary Coordinators and partners as needed.
• Review contractor invoices and assemble billing packages for CSS.
• Address service issues with team leaders to ensure customer satisfaction.
• Perform other duties as assigned.

Skills

Customer service

Phone skills

Problem solving

Empathy

Speed and accuracy

Fast-paced environment

Teamwork

Evenings/weekends availability

Job description

Home Sweet Home, located in Redondo Beach, CA, is seeking a Customer Service Coordinator to support transferees through a hybrid work arrangement. The role starts with paid training and progresses to managing service delivery and billing processes.

The position requires strong communication, problem solving, empathy and the ability to thrive in a fast-paced environment. Expect 40 hours per week, typical workdays Monday to Friday, with potential after-hours availability.