Customer Service Coordinator

Home Sweet Home; Redondo Beach (CA); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Flexible schedule

Health insurance

On-the-job training

Paid time off

Parental leave

Vision insurance

Job summary

Home Sweet Home, located in Redondo Beach, CA, is seeking a Customer Service Coordinator to support transferees through a hybrid work arrangement. The role starts with paid training and progresses to managing service delivery and billing processes.

The position requires strong communication, problem solving, empathy and the ability to thrive in a fast-paced environment. Expect 40 hours per week, typical workdays Monday to Friday, with potential after-hours availability.

Qualifications

• Customer service experience or aptitude demonstrated by clear communication with clients.
• Strong problem solving and empathetic approach to support.
• Ability to maintain speed and accuracy under pressure.
• Willingness to work evenings and/or weekends as needed.
• Comfortable collaborating with coworkers in a fast-paced, hybrid environment.

Responsibilities

• Interact with transferees via phone, text and email per company process.
• Assign service delivery resources and assess performance after job completion.
• Coordinate schedule changes with families, movers and coordinators.
• Communicate updates with Primary Coordinators and partners as needed.
• Review contractor invoices and assemble billing packages for CSS.
• Address service issues with team leaders to ensure customer satisfaction.
• Perform other duties as assigned.

Skills

Customer service

Phone skills

Problem solving

Empathy

Speed and accuracy

Fast-paced environment

Teamwork

Evenings/weekends availability

Job description

About Home Sweet Home

Home Sweet Home provides in home services to executives being relocated by their companies throughout the United States and in several overseas countries. The company has doubled in size over the past few years and we are looking for several people interested in joining our growing business.

The successful candidate will undergo up to 8 weeks of paid training before transitioning into the Customer Service Coordinator role. The training enables the new hire to learn our systems, familiarize themselves with our customers, get a full understanding of our service products and become comfortable with our nationwide network of contractors and employees.

Role And Responsibilities

The Customer Service Coordinator is an externally focused roll responsible for providing high quality service to transferees while managing the margin generated on jobs:

• Interact with Transferees – Communicate with transferees via Phone, text and email according to the company communication process ("the baton").
• Select Service Delivery Resources - Assign service delivery (contractors or employees) resources and communicate the unique needs of each individual job. Rate service delivery resources upon job completion.
• Schedule Changes – Handle schedule changes with the relocating family, service delivery team and Primary Coordinator at the RMC/Mover.
• Communicate with PCs – Update and receive updates from the Primary Coordinator at our RMC and Moving Company partners as needed.
• Margin Management – Review bills from contractors and complete billing package to go to CSS.
• Service Issues – Respond and resolve service issues in coordination with your Team Leader and Manager.
• Other Duties as assigned....

Skills And Behaviors

• Customer service and phone skills
• Problem solving skills
• Empathy
• Speed and accuracy
• Ability to work in a fast-paced environment
• Ability to work closely with co-workers
• Available to respond to occasional inquiries from Customers and Vendors during evenings and/or weekends

Job Type: Full-time

Pay: Starting at $22 per hour

Expected hours: 40 per week, M-F

Benefits

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Vision insurance

Work Location: Hybrid in Redondo Beach, CA 90277