Hybrid Relationship Manager: Growth & Leadership

Openlane; Arlington (TX); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Tuition Reimbursement

Job summary

Openlane is seeking a Relationship Manager in the Fort Worth, TX area to cultivate new business, coach a team, and drive portfolio growth. This hybrid role will partner with Credit, Contracting, Collections, Training, and Operations to deliver exceptional service and grow customer relationships.

The role requires 5+ years in customer-facing roles and 3+ years of people leadership, with travel as needed to support dealers and partners.

Qualifications

• 5+ years of experience in customer-facing, sales, sales support roles.
• 3+ years of people leadership experience.
• Experience in team management and building strong sales relationships.
• Passion for leading people, projects, and budgets.
• Ability and desire to frequently travel within your market to support current and prospective customer base.
• Familiarity with risk management principles and collections procedures.
• High level of accountability towards local goals and business targets.

Responsibilities

• Cultivate new business relationships and manage customer acquisition.
• Coach and develop your team in portfolio management, data analysis, and business development.
• Conduct regular meetings with your team to align on goals and strategy.
• Provide industry-leading knowledge to help customers manage and grow their businesses.
• Forecast opportunities and challenges based on understanding local area and customer operations.
• Lead prospecting, growth, and portfolio development efforts.
• Act as a trusted advisor through collaboration with internal stakeholders and external partners.
• Ensure compliance with applicable laws and codes for the assigned geographic area.

Skills

Customer relationships

People leadership

Sales

Portfolio management

Data analysis

Business development

Tools

Google Workspace

Salesforce

Tableau

Job description

Openlane is seeking a Relationship Manager in the Fort Worth, TX area to cultivate new business, coach a team, and drive portfolio growth. This hybrid role will partner with Credit, Contracting, Collections, Training, and Operations to deliver exceptional service and grow customer relationships.

The role requires 5+ years in customer-facing roles and 3+ years of people leadership, with travel as needed to support dealers and partners.