Relationship Manager

AFC Automotive Finance Corporation; Arlington (TX); Hybrid; USD 85,000 - 110,000; Full time

Job summary

AFC Automotive Finance Corporation in the Fort Worth, TX metro area is seeking a Relationship Manager who emphasizes building customer relationships, fostering a positive local culture, and driving business growth. You will oversee portfolio management, risk mitigation, and team development while partnering with sales, service, and operations to deliver results.

You will lead customer-facing activities, coach a team of professionals, and work with internal and external partners to grow business

Qualifications

• 5+ years of experience in customer-facing, sales, or sales support roles.
• 3+ years of people leadership experience.

Responsibilities

• Cultivate new business relationships and manage customer acquisition.
• Coach and develop your team in portfolio management, data analysis, and business development.
• Conduct regular meetings with your team to align on goals and strategy.
• Provide industry-leading knowledge to help customers manage and grow their businesses.
• Forecast opportunities and challenges based on understanding local area and customer operations.
• Lead prospecting, growth, and portfolio development efforts.
• Act as a trusted advisor through collaboration with internal stakeholders and external partners.
• Ensure compliance with applicable laws and codes for the assigned geographic area.

Skills

Relationship building

Team leadership

Sales support

Job description

Who We Are: At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we’ve been committed to making dreams come true for independent car dealers. AFC’s finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek. Learn more about AFC, here: https://www.autofinance.com/ AFC is proud to be a subsidiary of OPENLANE. AFC's core business complements the other business units within the OPENLANE group of companies. For more information, visit https://corporate.openlane.com/.

AFC’s Core Values:

• Elevating Relationships. We connect deeply with our customers - celebrating their wins and supporting their struggles as if they were our own.
• Powered by Passion. We believe that "passion is our superpower" and that every success is built upon the commitment and perseverance of our employees.
• Vision-driven. We look ahead to the bigger picture so our customers can be prepared; after all, their success is our destination.
• Dedicated to You. We demonstrate value and appreciation by recognizing and validating each other’s efforts. We stand committed to the success of our customers.

We're looking for:

A Relationship Manager with a strong background in building customer relationships, fostering a positive local culture focused on employee development, and driving business growth. You will be part of the AFC team responsible for portfolio management, risk mitigation, team member development, and ensuring operational efficiencies. In this role, you will have the opportunity to utilize your experience in sales, customer service, and leadership. The ideal candidate will have three (3) years of people leadership experience and a minimum of six (6) years of relevant experience in customer-facing, sales, or sales support roles.

You will:

• Cultivate new business relationships and manage customer acquisition.
• Coach and develop your team in portfolio management, data analysis, and business development.
• Conduct regular meetings with your team to align on goals and strategy.
• Provide industry-leading knowledge to help customers manage and grow their businesses.
• Forecast opportunities and challenges based on understanding local area and customer operations.
• Lead prospecting, growth, and portfolio development efforts.
• Act as a trusted advisor through collaboration with internal stakeholders and external partners.
• Ensure compliance with applicable laws and codes for the assigned geographic area.

Who you will work with:

Reporting to the Regional Director, this role will collaborate with various teams, including Credit, Contracting, Collections, Training, and Operations, on a regular basis. You will also interact with customers and external partners, building strong relationships and providing exceptional service.

Where you will work:

This will be a Hybrid position with our ideal candidate located in the Fort Worth, TX metro area.

Must Have's:

• 5+ years of experience in customer-facing, sales, sales support roles
• 3+ years of people leadership experience