Hybrid Regional Manager - HOA & Property Portfolio

Keystone Pacific Property Management; Carlsbad (CA); On-site; USD 120,000 - 125,000; Full time

Benefits offered by this job

Competitive Salary

Hybrid and Flexible working

Work-Life Balance

Career Growth

Training & Mentorship from Leaders

401(k) with Company Match

Job summary

Keystone Pacific Property Management, LLC seeks an experienced Regional Manager to lead change management and oversee a portfolio of communities in Carlsbad, CA. You will supervise Directors, drive growth, manage budgets, and ensure client satisfaction and retention through strategic leadership and strong team development.

The role emphasizes regional leadership, collaboration with Board members, and adherence to Keystone’s values.

Qualifications

• Must possess a valid Driver’s License and maintain a clean DMV record.
• Must have reliable transportation and the ability to drive to and from communities.
• Supervisory experience is required.
• Solid knowledge of managing HOA community associations is required.
• Ability to lead others by mentorship and training.
• Excellent organizational and time management skills.
• Excellent customer service skills.
• Ability to prepare budgets and understand financial reports.
• Requires strong attention to detail.
• Must maintain a professional demeanor.
• Excellent interpersonal skills.
• Strong verbal and written communication skills. Able to effectively write and proofread newsletters.
• Verifiable references.
• Able to pass a background check.

Responsibilities

• Partner with the association's Board of Directors and internal departments to adhere to the introductions and integrations of new programs, services, and initiatives.
• Establish and maintain positive relationships with homeowners, the Board of Directors, and internal departments to ensure a high level of customer service.
• Responsible for consistent client satisfaction and account retention.
• Responsible for planning department goals and directing team members to achieve results.
• Oversee and manage P&L and prepare the budget for their assigned team.
• Provides guidance and problem resolution for overall departmental success.
• Participate in the hiring process by interviewing potential team members.
• Ensures staff is kept informed regarding policies and procedures.
• Maintain knowledge and understanding of contracts between associations, vendors, and Keystone.
• Conduct on-site inspections as required contractually.
• Prepare Request for Proposal for bid solicitation and prepare/provide bid comparison analysis.
• Update Association communications and ensure current information is displayed on the association bulletin and website.
• Manage special projects as assigned.
• Practice and adhere to Keystone’s Core Values, Mission and Vision.
• Any additional job duties as required by the supervisor.

Skills

Driver's license or better

Reliable transportation

Supervisory experience

HOA management knowledge

Mentorship & training

Organizational skills

Customer service

Budgeting & financial reports

Attention to detail

Professional demeanor

Interpersonal skills

Written communication

References

Background check clearance

Education

CACM/PCAM designation

Bachelor's degree in business or equivalent

High School Diploma or GED

5+ years Community Association Manager experience

Job description

Keystone Pacific Property Management, LLC seeks an experienced Regional Manager to lead change management and oversee a portfolio of communities in Carlsbad, CA. You will supervise Directors, drive growth, manage budgets, and ensure client satisfaction and retention through strategic leadership and strong team development.

The role emphasizes regional leadership, collaboration with Board members, and adherence to Keystone’s values.