Hybrid Quality Improvement Specialist in Behavioral Health

Vibrant Emotional Health; New York (NY); Hybrid; USD 56,000 - 61,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K Plan

Disability insurance

Life insurance

Pre-tax FSA

Job summary

Vibrant Emotional Health seeks a Quality Improvement Specialist to monitor NYC 988 quality, ensure regulatory compliance, and assess outcomes. The role supports H2H Connect programs, collaborates with training staff, and drives data-driven improvements across services.

The incumbent will work in a hybrid NYC-area setting, performing on-site funder-related duties and supporting program-wide quality initiatives with strong communication and documentation skills.

Qualifications

• Bachelor's degree in healthcare, public health, social sciences, or related field.
• Professional clinical licensure (LCSW, LMFT, LMHC, PhD, PsyD) if applicable.
• Experience in crisis services, behavioral health, or related environment.
• Knowledge of crisis-intervention practices preferred.
• Proficiency with Microsoft Office, including Excel and PowerPoint.

Responsibilities

• Conduct documentation and interaction monitoring for quality improvement across the H2H program.
• Provide breadth and depth in quality improvement by assessing counselors/peers.
• Ensure compliance with regulatory guidelines and funder requirements on every contact.
• Identify training/support needs for staff and programs.
• Participate in quality improvement calibration meetings and coordinate activities.

Skills

Regulatory knowledge

Communication skills

Attention to detail

Time management

Teamwork

Empathy

Feedback skills

Documentation

Tech savvy

Education

Bachelor's degree

Clinical licensure (if applicable)

Tools

Microsoft Office

Excel

PowerPoint

Job description

Vibrant Emotional Health seeks a Quality Improvement Specialist to monitor NYC 988 quality, ensure regulatory compliance, and assess outcomes. The role supports H2H Connect programs, collaborates with training staff, and drives data-driven improvements across services.

The incumbent will work in a hybrid NYC-area setting, performing on-site funder-related duties and supporting program-wide quality initiatives with strong communication and documentation skills.