Hybrid Quality Improvement Specialist - Behavioral Health

The Mental Health Association of NYC, Inc. dba Vibrant Emotional Health; New York (NY); Hybrid; USD 56,000 - 61,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

FSA benefits

401K

Job summary

Vibrant Emotional Health, formerly The Mental Health Association of New York City, is seeking a Quality Improvement Specialist to support NYC 988 programs within the Here2Help Connect Center. The role emphasizes monitoring quality, ensuring regulatory compliance, and improving outcomes across services in a hybrid NYC area.

The position reports to the QI Manager and requires collaboration with training and supervisory staff to identify skills gaps and deliver targeted coaching.

Qualifications

• Knowledge of local, state, and federal regulatory guidelines for clinical practice.
• Strong documentation and report writing skills.
• Superior communication skills to convey information clearly and completely.
• Meticulous oversight and evaluation with attention to detail.
• Ability to work independently and in a team.

Responsibilities

• Monitor quality across NYC 988 services using evidence-based improvement measures.
• Assess counselors and peers across services to ensure quality.
• Ensure compliance with funder requirements on every contact with a help seeker.
• Identify training needs and coordinate coaching for staff.
• Design and present QI content using PowerPoint during meetings and training sessions.
• Maintain detailed records and produce reports on quality scores and outcomes.

Skills

Regulatory guidelines

Documentation

Communication

Attention to detail

Team collaboration

Education

Bachelor's degree

Healthcare or public health background

Tools

PowerPoint

Microsoft Excel

Job description

Vibrant Emotional Health, formerly The Mental Health Association of New York City, is seeking a Quality Improvement Specialist to support NYC 988 programs within the Here2Help Connect Center. The role emphasizes monitoring quality, ensuring regulatory compliance, and improving outcomes across services in a hybrid NYC area.

The position reports to the QI Manager and requires collaboration with training and supervisory staff to identify skills gaps and deliver targeted coaching.