Specialist, Quality Improvement (Fully Remote)

Vibrant Emotional Health; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Vibrant Emotional Health is seeking a Quality Improvement Specialist to help develop formal quality improvement plans across crisis centers and to support monitoring of internal QI activities.

You will work closely with the QI Manager, interact frequently with 988 Lifeline network centers, and analyze claims and complaints to ensure adherence to funder goals and improve center performance.

Qualifications

• Strong analytical and problem-solving skills.
• Attention to detail in fast-paced environments.
• Ability to work with data and reports to support QI activities.

Responsibilities

• Assist with development of formal quality improvement plan across crisis centers.
• Support monitoring of internal QI activities and adherence to funder goals.
• Conduct analysis and investigation of claims/ complaints.

Skills

Analytical skills

Problem-solving

Attention to detail

Tools

Microsoft Office

Google Suite

Job description

• Collaborates with QI Manager to ensure optimal center performance.
• Requires frequent interaction with 988 Lifeline network centers.

Duties/Responsibilities:

• Assist with development of formal quality improvement plan across crisis centers.
• Support monitoring of internal QI activities and adherence to funder goals.
• Conduct analysis and investigation of claims/complaints.

Required Skills/Abilities:

• Strong analytical and problem-solving skills.
• Intermediate to advanced knowledge of Microsoft Office and Google Suite.
• Effective in fast-paced environment with attention to detail.

Vibrant Emotional Health

Vibrant Emotional Health delivers high-quality mental health services and support through technology-enabled solutions, community programs, and advocacy. For over 50 years, we have built a collaborative culture focused on making emotional wellness accessible for everyone.