Specialist, Quality Improvement

Vibrant Emotional Health; United States; A distancia; USD 45.000 - 61.000; Jornada completa

Descripción de la vacante

Vibrant Emotional Health is seeking a remote Specialist, Quality Improvement to coordinate proactive quality initiatives across a large network of crisis centers. You will support the QI Manager, conduct analyses, and ensure timely reporting to funders and leaders in suicide prevention communities.

The role requires collaboration, strong analytical skills, and experience with data-driven quality improvement in a nonprofit healthcare setting. A Bachelor's degree is required; Master’s preferred.

Formación

• Bachelor's degree required; master's preferred in Healthcare, Public Health, or Social Sciences.
• Experience at a crisis center or interest in mental health/suicide prevention; nonprofit experience preferred.
• Experience with compliance and quality improvement activities and data analysis preferred.

Responsabilidades

• Coordinate the development, coordination, and implementation of a formal quality improvement plan across a large network of crisis centers to achieve quality improvement goals.
• Monitor internal QI activities and ensure adherence to funder and agency QI goals; ensure all deliverables are met.
• Ensure QI/Outcomes reports for external funders/stakeholders (SAMSHA; Vibrant QI Report; Board Reports) are completed promptly.
• Monitor, analyze, and report on performance; develop strategies for improvement.
• Lead regular program QI meetings to review outcomes, deliverables, and KPIs.
• Collaborate with other departments to develop proactive QI activities ensuring Lifeline KPIs are met.
• Analyze and investigate claims/grievances; ensure adherence to best practices and policies.
• Collect data, perform analysis, set KPIs, and measure progress.

Conocimientos

Analytical skills

Problem-solving

Presentation skills

Public speaking

Attention to detail

Time management

Organizational skills

Customer-service orientation

Team collaboration

Educación

Bachelor's Degree

Master's degree preferred in Healthcare, Public Health or Social Sciences

Herramientas

Microsoft Office

Google Suite

Descripción del empleo

Position Title: Specialist, Quality Improvement

Department:Quality Improvement
Reports to:Manager, Quality Improvement
Location: Remote

Schedule: Mon - Fri, 9 AM - 5 PM ET
Hourly Range: $32.80 - $44.07

Formerly the Mental Health Association of New York City (MHA-NYC), Vibrant Emotional Health's groundbreaking solutions have delivered high-quality services and support, when, where, and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.

Position Overview:

The Quality Improvement (QI) Specialist is responsible for coordinating all of the designated program's proactive, quality improvement efforts. The QI Specialist assists and collaborates with the QI Manager to conduct quality improvement activities for the the program to ensure that all centers are performing optimally. The QI Specialist coordinates internal quality improvement efforts related to all program activities. This position requires frequent interaction with 988 Lifeline network centers and leaders in the suicide prevention and crisis center communities.

Duties/Responsibilities:

• Assist with the development, coordination, and implementation of a formal quality improvement plan across a large network of crisis centers to achieve quality improvement goals
• Support with monitoring internal QI activities and ensure adherence to all funder and agency QI goals; ensuring all deliverables are met
• Support with ensuring all QI/Outcome reports for external funders/stakeholders (SAMSHA; Vibrant QI Report; Board Reports, Committee Reports, etc.) are completed promptly
• Assist with monitoring, analyzing, and reporting on performance, and support with developing strategies for improvement
• Coordinate and support with leading regular program QI meetings to review program outcomes/deliverables/KPIs
• Collaborate with other departments to develop proactive QI activities to ensure member crisis center's compliance with contracted Lifeline operational and clinical KPIs
• Conducts analysis and investigation of claims/complaints/grievances against their organization or crisis centers, including failure to adhere to recommended best practices or mandated policies and procedures
• Conducts data collection, utilizing analysis and measurement skills to set key performance indicators and measure progress
• Works cohesively alongside a team of Quality Improvement Specialists
• Prepares written reports, assembles data, and develops charts and graphs representing key performance indicators and other data
• Performs other duties/responsibilities, as assigned, within the scope of the position.

Required Skills/Abilities:

• Strong analytical skills; ability to problem-solve
• Intermediate to advanced knowledge of Microsoft Office and Google Suite
• Basic knowledge of contact center data and analytics
• Ability to be effective in a fast-paced, ever-changing work environment
• Exceptional attention to detail with effective time management and organizational skills
• Strong presentation and public speaking skills
• Ability to work cooperatively and effectively with others
• Strong customer-service orientation
• Project development, management, and implementation

Required Qualifications:

• Bachelor's Degree required, Master's degree preferred in Healthcare, Public Health or Social Sciences
• Prior experience at a crisis center or an interest in mental health/suicide prevention, familiarity with the nonprofit sector preferred.
• Experience with compliance and quality improvement activities and data analysis preferred.

Physical Requirements:

• Must be able to remain in a stationary position 50% of the time
• Will constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer
• Will frequently communicate over video calls with internal and external stakeholders

We determine base pay through a comprehensive review of skills, experience, education, certifications, geographic location, and other relevant factors. The range listed reflects the compensation parameters for the role and does not represent the full compensation package. A complete overview of compensation and benefits will be provided by the Talent Acquisition team during the hiring process.

Full time employees will be eligible for excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, employer paid disability insurance, employer paid life insurance, pre-tax FSA for medical and dependent care, and 401K available.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications.

Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.