Quality Management Specialist - HIV Care Programs (Remote)

City of New York; New York (NY); Presencial; USD 70.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Loan forgiveness programs

Competitive benefits package

Work-from-home flexibility

Job security in public service

Descripción de la vacante

City of New York’s Department of Health and Mental Hygiene seeks a Quality Management Specialist for the BHHS division in NYC. The role focuses on improving quality of services for people with HIV through evidence-based strategies and capacity-building with community-based organizations and healthcare facilities.

Reporting to the Manager of Behavioral Health Services, you will guide program startups, develop quality indicators, and collaborate with the Research and Evaluation Unit to produce

Formación

• Knowledge of HIV prevention and treatment, medical case management, populations most affected by HIV, structural determinants of health outcomes, and quality management principles and tools.
• Professional working experience with populations most affected by HIV, substance use, mental health, and systems of oppression.
• Exceptional relationship-building and influencing skills.
• Keen attention to detail and ability to handle multiple and diverse assignments and priorities efficiently and effectively, both independently and as part of a team.
• Excellent written, oral communication, organizational, project management and interpersonal skills.
• Ability to work effectively with a diverse team, service providers within the NYC Health Department and at external agencies, and clients/consumers who participate in community planning and research review processes.
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and Adobe Acrobat.
• Master of Public Health strongly preferred.

Responsabilidades

• Drawing on research and other sources, work with the Manager to propose and apply a range of approaches to developing evidence‑based strategies for organizations to provide medical case management and support services to people with HIV.
• Provide guidance and support to existing and new programs on the start‑up and implementation of program service models for specific target populations to ensure fidelity to protocol and procedures.
• Provide coaching in quality management and quality improvement to funded organizations for assigned service categories, both remotely and via site visits.
• Advise on the development of quality indicators and quality improvement activities for assigned service categories.
• In conjunction with the Manager, propose and implement protocols for reviewing and analyzing performance and quality management data to inform program improvement.
• Collaborate with the Research and Evaluation Unit in CTP to evaluate the process of implementing services to provide real‑time, actionable feedback on programs to describe and disseminate key findings.
• Partner with the Subrecipient Agreement holder (Public Health Solutions) to execute subcontracts and renewals and ensure program integrity and quality through joint monitoring processes.
• Review data reported by subcontractors to ensure program integrity and to inform quality management coaching and quality improvement projects.
• Assist with planning and implementing meetings, conferences, and other quality management activities provided by the QMPI unit.
• Form and maintain relationships with funded organizations, specifically for assigned service categories, and other key stakeholders.

Conocimientos

HIV prevention & treatment

Medical case management

Populations most affected by HIV

Relationships & influencing

Attention to detail

Written & verbal communication

Teamwork with NYC Health Dept & others

Microsoft Office (Word/Excel/PowerPt/…

Educación

Master of Public Health

Herramientas

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Adobe Acrobat

Descripción del empleo

City of New York’s Department of Health and Mental Hygiene seeks a Quality Management Specialist for the BHHS division in NYC. The role focuses on improving quality of services for people with HIV through evidence-based strategies and capacity-building with community-based organizations and healthcare facilities.

Reporting to the Manager of Behavioral Health Services, you will guide program startups, develop quality indicators, and collaborate with the Research and Evaluation Unit to produce