Hybrid Publishing Customer Care Specialist

Moody-Bible-Institute; Chicago (IL); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical and dental coverage

Paid vacation

Tuition benefits

Life insurance

On-campus parking

Job summary

Moody Publishers in Chicago, IL is hiring a Customer Service Associate for a hybrid Full-Time role. You will handle orders, respond to inquiries, and maintain customer records to ensure a positive customer experience.

Responsibilities include processing orders by various channels, following up on purchases, and collaborating with internal teams to grow accounts, while upholding Moody’s mission and values.

Qualifications

• Friendly and professional demeanor with a strong customer-service mindset.
• Excellent verbal and written communication skills.
• Strong organizational skills and ability to work independently.
• Comfortable using computers and learning new software applications.
• Strong typing and data-entry skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Commitment to providing exceptional customer care.

Responsibilities

• Serve as a primary phone and email contact for consumers and channel customers, building positive relationships through professional and responsive service.
• Enter and process customer orders received through phone, email, mail, electronic systems, and internal departments.
• Conduct outbound customer calls as needed, including purchase follow-up, product feedback, and promotional communications.
• Maintain a thorough understanding of Moody Publishers products, programs, policies, and services.
• Process customer credits, returns, and account adjustments while performing any necessary research to ensure timely resolution.
• Collaborate with internal teams to support customer satisfaction and account growth.
• Maintain accurate customer records, files, and supporting documentation.
• Verify order accuracy and completeness with Distribution before shipment.
• Respond to customer inquiries and resolve concerns in a courteous and professional manner.
• Perform additional duties and special projects as assigned.

Skills

Customer service

Verbal communication

Written communication

Organization

Data entry

Multitasking

Computer skills

Job description

Moody Publishers in Chicago, IL is hiring a Customer Service Associate for a hybrid Full-Time role. You will handle orders, respond to inquiries, and maintain customer records to ensure a positive customer experience.

Responsibilities include processing orders by various channels, following up on purchases, and collaborating with internal teams to grow accounts, while upholding Moody’s mission and values.