Hybrid Project Support Specialist

Lancesoft; Rockville (MD); Hybride; USD 36 000 - 52 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

401k Contributions

Critical Illness Insurance

Voluntary Permanent Life Insurance

Accident Insurance

Résumé du poste

LanceSoft is seeking a Project Support Associate in a hybrid role in the United States. The candidate will work with a small project management pod to shepherd low-complexity client accounts, ensuring timelines and deliverables are met while delivering strong customer experiences.

Ideal applicants have 1–2 years in project coordination or a related customer-facing role, strong communication skills, and the ability to multitask across functional teams.

Qualifications

• Strong project management skills including interpersonal, written and verbal communication.
• Ability to multitask across functional teams with attention to detail and drive problem solving.
• Proficiency in MS Office Suite; knowledge of Salesforce, Smartsheet, Jira and TrackWise advantageous.

Responsabilités

• Provides context and drives consensus internally, serves as a customer advocate.
• Monitors and bills day-to-day project activity.
• Reports vital issues to team and management.
• Coordinates and assists in setting up and maintaining study filing system, accurately records and captures specifications for each project.
• Uses digital tools to visualize project landmarks and allow synchronized sharing of knowledge.
• Provides internal/external partners with updates regarding timelines, shipping issues and delays.
• Coordinates production schedules to work within team capacity and provides assistance in troubleshooting problems.
• Participates in creation of operations documentation
• Generates, checks and provides required reports to client.
• Timely initiation of all services in accordance with client timelines.
• Backs up the project management team.
• Carries out all tasks in accordance with Good Manufacturing Practices.

Connaissances

Interpersonal skills

Written communication

Verbal communication

Project management

Multitasking

Attention to detail

Adaptability

Formation

High school diploma

Outils

MS Office Suite

Salesforce

Smartsheet

Jira

TrackWise

Description du poste

LanceSoft is seeking a Project Support Associate in a hybrid role in the United States. The candidate will work with a small project management pod to shepherd low-complexity client accounts, ensuring timelines and deliverables are met while delivering strong customer experiences.

Ideal applicants have 1–2 years in project coordination or a related customer-facing role, strong communication skills, and the ability to multitask across functional teams.