Project Support Associate

Lancesoft; Rockville (MD); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401k Contributions

Critical Illness Insurance

Voluntary Permanent Life Insurance

Accident Insurance

Job summary

LanceSoft is seeking a Project Support Associate in a hybrid role in the United States. The candidate will work with a small project management pod to shepherd low-complexity client accounts, ensuring timelines and deliverables are met while delivering strong customer experiences.

Ideal applicants have 1–2 years in project coordination or a related customer-facing role, strong communication skills, and the ability to multitask across functional teams.

Qualifications

• Strong project management skills including interpersonal, written and verbal communication.
• Ability to multitask across functional teams with attention to detail and drive problem solving.
• Proficiency in MS Office Suite; knowledge of Salesforce, Smartsheet, Jira and TrackWise advantageous.

Responsibilities

• Provides context and drives consensus internally, serves as a customer advocate.
• Monitors and bills day-to-day project activity.
• Reports vital issues to team and management.
• Coordinates and assists in setting up and maintaining study filing system, accurately records and captures specifications for each project.
• Uses digital tools to visualize project landmarks and allow synchronized sharing of knowledge.
• Provides internal/external partners with updates regarding timelines, shipping issues and delays.
• Coordinates production schedules to work within team capacity and provides assistance in troubleshooting problems.
• Participates in creation of operations documentation
• Generates, checks and provides required reports to client.
• Timely initiation of all services in accordance with client timelines.
• Backs up the project management team.
• Carries out all tasks in accordance with Good Manufacturing Practices.

Skills

Interpersonal skills

Written communication

Verbal communication

Project management

Multitasking

Attention to detail

Adaptability

Education

High school diploma

Tools

MS Office Suite

Salesforce

Smartsheet

Jira

TrackWise

Job description

Shift & Pay

Shift: 8am to 5 pm Monday to Friday. Duration: 12 Months, eligible for conversion based on performance and business need. Pay range: $32.00 Hourly - $32.00 Hourly. Hybrid work environment, working 40% on site and 60% remote.

Position Summary

The Project Support Associate works with other project managers in a small pod, helping them manage a group of shared projects. The pod shares responsibility for projects and ensures tasks are completed by an appropriately leveled project manager. This position is tactical in nature and responsible for shepherding tasks to completion, resolving issues within internal procedures, and acting as the primary point of contact for low-complexity client accounts. The team works cross-functionally to ensure that client requirements and timelines are met. Focusing on building relationships with the client and delivering an excellent customer experience.

Job Duties and Responsibilities

• Provides context and drives consensus internally, serves as a customer advocate.
• Monitors and bills day-to-day project activity.
• Reports vital issues to team and management.
• Coordinates and assists in setting up and maintaining study filing system, accurately records and captures specifications for each project.
• Uses digital tools to visualize project landmarks and allow synchronized sharing of knowledge.
• Provides internal/external partners with updates regarding timelines, shipping issues and delays.
• Coordinates production schedules to work within team capacity and provides assistance in troubleshooting problems.
• Participates in creation of operations documentation
• Generates, checks and provides required reports to client.
• Timely initiation of all services in accordance with client timelines.
• Backs up the project management team.
• Carries out all tasks in accordance with Good Manufacturing Practices.

Education

High school diploma is required, a degree from an accredited college or university is preferred.

Experience

Position requires 1-2 years of successful experience in project management as a project coordinator, lab technician or equivalent experience in a customer facing environment.

Basic Minimum Qualifications

• Successful candidates will have strong project management skills such as excellent interpersonal, written and verbal communication skills, and the ability to present information and answer questions for clients and management.
• Will be expected to be able to multitask and coordinate tasks across functional teams while maintaining attention to detail and drive problem solving.
• In this team we must be adaptable and able to work in a variety of commercial and custom in-house software.
• Proficiency in MS Office Suite is required and knowledge of Salesforce, Smartsheet, Jira, and TrackWise are advantageous.
• Should be intellectually curious and results oriented.

Working Conditions

Works in an office environment. May, on a continuous basis, sit at desk for a long period of time; intermittently answer telephone and write or use a keyboard to communicate through written means. Occasionally, walking and lifting up to 20 lbs. Is required. The noise level in the work environment is usually low to moderate. Must be flexible to work varying schedules and hours as needed. Hybrid work environment, working 40% on site and 60% remote. Occasional travel may be required. The physical demands described above are representative of what is needed to complete this work. However, reasonable accommodations may be made to enable individuals with disabilities to be successful.

Employee Benefits

At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:

• Four options of medical Insurance
• Dental and Vision Insurance
• 401k Contributions
• Critical Illness Insurance
• Voluntary Permanent Life Insurance
• Accident Insurance

About LanceSoft

LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.