Hybrid Programs & Learner Experience Lead

New Lehrhaus; Oakland (CA); Híbrido; USD 41.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid schedule

Free New Lehrhaus courses

Health coverage allowance

Descripción de la vacante

New Lehrhaus is seeking a proactive Programs & Operations Coordinator to run the day-to-day life of our courses. You’ll write catalog entries, schedule classes, and coordinate instructors, learners, and materials.

You will manage virtual classrooms, handle contracts and payments, and train instructors for online teaching. You’ll also answer learner questions, promote programs, and keep CRM records accurate.

Formación

• Two years in program coordination, events, or similar work.
• Experience with a database or CRM (Salesforce, Neon, Bloomerang, Eventbrite, or Wild Apricot).
• Fluency in Slack and Google Workspace.
• Clear, friendly writing.
• Availability 2 to 3 evenings a week and some weekends.
• Ability to schedule and host virtual meetings and teach others to use the technology.

Responsabilidades

• Schedule courses and programs, book classrooms, and arrange materials.
• Manage virtual classrooms; schedule online classes and send join links.
• Work with instructors from first contact to last class; handle contracts and payments.
• Train instructors in best practices for virtual classrooms and registration platform.
• Staff in-person programs and evenings.
• Send feedback surveys after each course and summarize results.
• Answer learners’ questions about registration, access, transfers, refunds, accessibility.
• Reply to messages within one business day.
• Keep FAQs and policy pages current.
• Bring sensitive situations to the Executive Director.
• Write catalog entries and post to registration platform.
• Set up and maintain automatic emails; email past learners about new courses.
• Plan promotions with Marketing; track registrations; report weekly.
• Follow brand and style guidelines.
• Keep records accurate in CRM; run reports; keep calendars organized.

Conocimientos

Kindness and patience

Program coordination

CRM/registration platform

Slack & Google Workspace

Written communication

Organization

Evening/weekend availability

Herramientas

Salesforce

Eventbrite

Neon

Bloomerang

Wild Apricot

Descripción del empleo

New Lehrhaus is seeking a proactive Programs & Operations Coordinator to run the day-to-day life of our courses. You’ll write catalog entries, schedule classes, and coordinate instructors, learners, and materials.

You will manage virtual classrooms, handle contracts and payments, and train instructors for online teaching. You’ll also answer learner questions, promote programs, and keep CRM records accurate.