Hybrid Program & Operations Specialist, Mental Health Admin

Hively; Oakland (CA); Hybrid; USD 43,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, vision plans

44 paid holidays + 3 weeks PTO

Tuition Reimbursement

401(k) / retirement plan

Learning & Development opportunities

Job summary

Hively seeks an experienced Program & Operations Support, Sr. Specialist to provide high-level administrative support across the Mental Health Department. The role involves credentialing, clinical file preparation, EHR maintenance, client outreach, and data entry to ensure accurate reporting.

You will manage SOPs in Notion, support scheduling, and assist with billing and referrals, working across Pleasanton and Oakland sites with daily travel as needed.

Qualifications

• Minimum 3+ years of administrative or operational experience within a healthcare or community-based organization setting.
• Proven track record of exercising independent judgment and proactive problem solving.
• Advanced Google Sheets / Excel skills for data manipulation and reporting.
• Solid knowledge of HIPAA policies and data security practices.

Responsibilities

• Prepare intake files, archive records, and manage closeout checklists for discharged clients.
• Develop, maintain, and organize the department’s Notion SOPs.

Skills

Advanced Google Sheets

Excel

HIPAA knowledge

Data entry

Project coordination

Education

Bachelor's degree preferred

Tools

Notion

Exym EHR

Zendesk

Google Workspace

Smart Care

Job description

Hively seeks an experienced Program & Operations Support, Sr. Specialist to provide high-level administrative support across the Mental Health Department. The role involves credentialing, clinical file preparation, EHR maintenance, client outreach, and data entry to ensure accurate reporting.

You will manage SOPs in Notion, support scheduling, and assist with billing and referrals, working across Pleasanton and Oakland sites with daily travel as needed.