Hybrid Program Operations Coordinator

M2: The Institute for Experiential Jewish Education; Evanston (IL); Hybrid; USD 63,000 - 67,000; Full time

Benefits offered by this job

Generous paid time off

National holidays & development

Professional development support

Flexible hybrid work (WFH Wednesdays &

Fridays

Job summary

M2: The Institute for Experiential Jewish Education is seeking a Program Coordinator to be the operational backbone of our learning experiences in North America, with activity in Chicago/Evanston and flexible remote options. You will manage logistics, materials, vendors, and participant support to ensure high-quality in-person and virtual programs.

Reporting to the Senior Program Director, you will oversee travel, venues, timelines, and resources while maintaining strong relationships with

Qualifications

• Minimum of 2 years of experience in event coordination, project management, customer-facing operations, or similar roles (nonprofit experience preferred).
• Demonstrates a service-oriented mindset, anticipating needs and responding thoughtfully to teammates and external stakeholders.
• Exceptional organizational and project management skills with the ability to manage multiple projects simultaneously and accurately.
• Strong written and verbal communication skills; professional and welcoming client-facing demeanor.
• Comfort navigating fast-paced and evolving environments with flexibility, calmness and sound judgment.
• Self-directed and action-oriented, with the ability to work independently and collaboratively.
• High comfort level with technology; experience with Salesforce, Monday.com, Campaign Monitor, Canva, or similar platforms preferred.
• This job requires 20 days of travel, in addition to all staff retreats.

Responsibilities

• Partner with program team members to translate programmatic visions into well-executed, immersive learning experiences.
• Oversee the full lifecycle of program materials, including sourcing, tracking, preparing, printing, packaging, and shipping, ensuring every detail reflects M²'s high standards and aesthetic.
• Plan, coordinate, and execute all program logistics with exceptional attention to detail, ensuring seamless delivery of in-person and virtual programs.
• Develop and maintain logistical timelines, track deliverables, and proactively coordinate with team members to ensure program preparations remain on schedule.
• Research and evaluate venues and vendors aligned with budget, M²'s standards, and programmatic needs.
• Serve as the primary relationship manager to vendors including catering, A/V, travel, and accommodations.
• Serve as the primary liaison to staff and faculty regarding program logistics, schedules, and session needs.
• Manage Perk for assigned programs, M²'s travel booking platform, coordinating participant travel arrangements, providing booking support, and serving as the primary point of contact for travel-related inquiries and issues.
• Provide on-site logistical and technical support during programs, troubleshooting calmly and effectively in real time to ensure a seamless and welcoming participant experience.

Skills

Event coordination

Project management

Customer-facing operations

Organizational excellence

Written & verbal communication

Attention to detail

Travel coordination

Tools

Salesforce

Monday.com

Campaign Monitor

Canva

Job description

M2: The Institute for Experiential Jewish Education is seeking a Program Coordinator to be the operational backbone of our learning experiences in North America, with activity in Chicago/Evanston and flexible remote options. You will manage logistics, materials, vendors, and participant support to ensure high-quality in-person and virtual programs.

Reporting to the Senior Program Director, you will oversee travel, venues, timelines, and resources while maintaining strong relationships with