Hybrid Program Operations Coordinator

YWCA Cincinnati; Cincinnati (OH); Hybrid; USD 22,000 - 30,000; Part time

Job summary

YWCA Cincinnati seeks an Administrative Coordinator to manage the Transform Program's case lifecycle, from referral to completion. You will ensure accurate data entry, maintain documents, and communicate with clients, staff, and referral sources.

Responsibilities include processing referrals, scheduling enrollments, using EmpowerDB and other systems, and generating status reports. The role emphasizes confidentiality, attention to detail, and a professional demeanor in a diverse community.

Qualifications

• Associate’s degree or equivalent experience.
• Strong communication and organizational skills.
• Excellent computer, communication, and clerical skills.
• Possess the ability to relate well to the public.
• Must have a sensitivity to diverse backgrounds and a commitment to empowerment and racial justice.

Responsibilities

• Manage the case lifecycle from referral through program completion.
• Ensure accurate data entry and compliance with documentation standards.
• Communicate with clients, staff and external referral sources daily.
• Receive, review and process referrals for program eligibility.
• Schedule enrollment and reenrollment appointments.
• Enter and maintain referral and enrollment information in Empower and other systems.
• Prepare and issue Certificates of Completion for clients.
• Support management and clerical duties as needed.

Skills

Strong communication

Organizational skills

Computer skills

Clerical skills

Confidentiality

Attention to detail

Time management

Education

Associate degree or equivalent experience

Tools

EmpowerDB

Job description

YWCA Cincinnati seeks an Administrative Coordinator to manage the Transform Program's case lifecycle, from referral to completion. You will ensure accurate data entry, maintain documents, and communicate with clients, staff, and referral sources.

Responsibilities include processing referrals, scheduling enrollments, using EmpowerDB and other systems, and generating status reports. The role emphasizes confidentiality, attention to detail, and a professional demeanor in a diverse community.