Enrollment & Program Coordination Specialist

Ywca-Greater-Cincinnati; Cincinnati (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

YWCA Greater Cincinnati is seeking a Program Coordinator for the Transform program to oversee the case lifecycle from referral to completion. You will handle data entry, documentation compliance, and liaison with clients, staff, and external referral sources.

The role emphasizes timely enrollment, accurate records in Empower and EmpowerDB, and preparation of progress and completion reports. Strong communication and organizational skills are essential.

Qualifications

• Associate degree or equivalent experience.
• Strong communication and organizational skills.
• Excellent computer, communication, and clerical skills.
• Ability to relate well to the public with sensitivity to diverse backgrounds.
• Commitment to empowerment of women and racial justice.

Responsibilities

• Manage the case lifecycle from referral through program completion.
• Enter data in EmpowerDB for all participants enrolled.
• Maintain enrollment documentation and ROI forms.
• Communicate with clients, staff, and referral sources daily.
• Prepare and issue Certificates of Completion for clients.
• Monitor attendance, reports, and program status in systems.
• Print and file client records; manage vouchers and payments.

Skills

Communication skills

Organizational skills

Data entry

Attention to detail

Confidentiality

Multitasking

Education

Associate degree or equivalent experience

Tools

Empower

EmpowerDB

Excel

Job description

YWCA Greater Cincinnati is seeking a Program Coordinator for the Transform program to oversee the case lifecycle from referral to completion. You will handle data entry, documentation compliance, and liaison with clients, staff, and external referral sources.

The role emphasizes timely enrollment, accurate records in Empower and EmpowerDB, and preparation of progress and completion reports. Strong communication and organizational skills are essential.