Hybrid Advancement Operations Specialist

Ywca Columbus; Columbus (OH); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Retirement plan

Vision insurance

Job summary

YWCA Columbus is seeking an Advancement Operations Specialist to manage administrative tasks and support the advancement team across donor engagement and mission-focused initiatives. The role emphasizes collaboration, data accuracy, and seamless office operations in a hybrid work environment.

You will coordinate meetings, assist with fundraising events, manage CRM records in Raiser's Edge, and develop automated communications to strengthen donor relationships while upholding the organization’s

Qualifications

• Associate degree required in business administration, communications, social services, or related field.
• Minimum three years of administrative and project management experience.
• Strong written and verbal communication skills; detail-oriented and organized.
• Experience with donor management or CRM preferred.

Responsibilities

• Coordinates scheduling and logistical support for the CAEO and Director of Donor Engagement, including arranging meetings, preparing briefings and materials, reserving, and setting up spaces, and coordinating with internal staff and external stakeholders to ensure seamless execution of all engagements.
• Supports donor, prospect, and volunteer follow-up, including documenting interactions and maintaining accurate, up-to-date records within the donor CRM.
• Supports fundraising events and initiatives, including signature events, Women of Achievement honoree processes, and year-end programs (e.g., Holiday Giving). Coordinates event logistics, manages sponsorship and attendee communications, and supports volunteer engagement and donation operations, including inquiry response and gift processing.
• Collaborates with the Data Management Administrator to accurately enter gifts, pledges, and in-kind donations into Raiser’s Edge CRM, ensuring accurate records and timely donor acknowledgements. Co-facilitates an enterprise-wide CRM migration by accessing needs, evaluating solutions, and overseeing data migration and integrations, and resolving implementation challenges.
• Builds, segments, and deploys automated email campaigns and workflows within the CRM to support donor engagement and fundraising initiatives, analyzing solicitation performance and donor behavior to inform segmentation strategies and strengthen future fundraising and marketing efforts and outcomes.
• Coordinate and maintains accurate, up-to-date information, including approved branding and photography, across all fundraising and marketing microsites and software.
• Organizes and synthesizes information, including meeting notes, surveys, and program data; prepares and distributes materials and reports to support organizational programs and initiatives.
• Supports office technology needs, including managing audiovisual equipment, coordinating virtual meetings, and maintaining office equipment such as copiers. Serves as a key liaison for the advancement team, interacting with donors, volunteers, and internal stakeholders via email, phone, and in-person engagement, and delivering responsive, professional, and solutions-oriented support.

Skills

Communication

Organization

Analytical thinking

Project management

Customer focus

Education

Associate degree in business administration/communications/social services

Tools

Microsoft Office (Excel, PowerPoint)

Job description

YWCA Columbus is seeking an Advancement Operations Specialist to manage administrative tasks and support the advancement team across donor engagement and mission-focused initiatives. The role emphasizes collaboration, data accuracy, and seamless office operations in a hybrid work environment.

You will coordinate meetings, assist with fundraising events, manage CRM records in Raiser's Edge, and develop automated communications to strengthen donor relationships while upholding the organization’s