Advancement Operations Specialist

Ywca Columbus; Columbus (OH); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Retirement plan

Vision insurance

Job summary

YWCA Columbus is seeking an Advancement Operations Specialist to manage administrative tasks and support the advancement team across donor engagement and mission-focused initiatives. The role emphasizes collaboration, data accuracy, and seamless office operations in a hybrid work environment.

You will coordinate meetings, assist with fundraising events, manage CRM records in Raiser's Edge, and develop automated communications to strengthen donor relationships while upholding the organization’s

Qualifications

• Associate degree required in business administration, communications, social services, or related field.
• Minimum three years of administrative and project management experience.
• Strong written and verbal communication skills; detail-oriented and organized.
• Experience with donor management or CRM preferred.

Responsibilities

• Coordinates scheduling and logistical support for the CAEO and Director of Donor Engagement, including arranging meetings, preparing briefings and materials, reserving, and setting up spaces, and coordinating with internal staff and external stakeholders to ensure seamless execution of all engagements.
• Supports donor, prospect, and volunteer follow-up, including documenting interactions and maintaining accurate, up-to-date records within the donor CRM.
• Supports fundraising events and initiatives, including signature events, Women of Achievement honoree processes, and year-end programs (e.g., Holiday Giving). Coordinates event logistics, manages sponsorship and attendee communications, and supports volunteer engagement and donation operations, including inquiry response and gift processing.
• Collaborates with the Data Management Administrator to accurately enter gifts, pledges, and in-kind donations into Raiser’s Edge CRM, ensuring accurate records and timely donor acknowledgements. Co-facilitates an enterprise-wide CRM migration by accessing needs, evaluating solutions, and overseeing data migration and integrations, and resolving implementation challenges.
• Builds, segments, and deploys automated email campaigns and workflows within the CRM to support donor engagement and fundraising initiatives, analyzing solicitation performance and donor behavior to inform segmentation strategies and strengthen future fundraising and marketing efforts and outcomes.
• Coordinate and maintains accurate, up-to-date information, including approved branding and photography, across all fundraising and marketing microsites and software.
• Organizes and synthesizes information, including meeting notes, surveys, and program data; prepares and distributes materials and reports to support organizational programs and initiatives.
• Supports office technology needs, including managing audiovisual equipment, coordinating virtual meetings, and maintaining office equipment such as copiers. Serves as a key liaison for the advancement team, interacting with donors, volunteers, and internal stakeholders via email, phone, and in-person engagement, and delivering responsive, professional, and solutions-oriented support.

Skills

Communication

Organization

Analytical thinking

Project management

Customer focus

Education

Associate degree in business administration/communications/social services

Tools

Microsoft Office (Excel, PowerPoint)

Job description

The Advancement Operations Specialist will manage and execute alladministrative and clericaltasks and projects fortheadvancementteam. Responsible for coordinating day-to-day office operations.Serves as a collaborator on a cross-section of projects and administrative duties in support of all advancement and mission focused organization efforts.

Location/Travel

Hybrid, May or may not require travel.

Schedule

Monday-Friday, 9am-5pm, some nights and weekends.

Job Responsibilities

• Coordinates scheduling and logistical support for the CAEO and Director of Donor Engagement, including arranging meetings, preparing briefings and materials, reserving, and setting up spaces, and coordinating with internal staff and external stakeholders to ensure seamless execution of all engagements.
• Supports donor, prospect, and volunteer follow-up, including documenting interactions and maintaining accurate, up-to-date records within the donor CRM.
• Supports fundraising events and initiatives, including signature events, Women of Achievement honoree processes, and year-end programs (e.g., Holiday Giving). Coordinates event logistics, manages sponsorship and attendee communications, and supports volunteer engagement and donation operations, including inquiry response and gift processing.
• Collaborates with the Data Management Administrator to accurately enter gifts, pledges, and in-kind donations into Raiser’s Edge CRM, ensuring accurate records and timely donor acknowledgements. Co-facilitates an enterprise-wide CRM migration by accessing needs, evaluating solutions, and overseeing data migration and integrations, and resolving implementation challenges.
• Builds, segments, and deploys automated email campaigns and workflows within the CRM to support donor engagement and fundraising initiatives, analyzing solicitation performance and donor behavior to inform segmentation strategies and strengthen future fundraising and marketing efforts and outcomes.
• Coordinate and maintains accurate, up-to-date information, including approved branding and photography, across all fundraising and marketing microsites and software.
• Organizes and synthesizes information, including meeting notes, surveys, and program data; prepares and distributes materials and reports to support organizational programs and initiatives.
• Supports office technology needs, including managing audiovisual equipment, coordinating virtual meetings, and maintaining office equipment such as copiers. Serves as a key liaison for the advancement team, interacting with donors, volunteers, and internal stakeholders via email, phone, and in-person engagement, and delivering responsive, professional, and solutions-oriented support.

Performance Expectations

• Perform administrative tasks such as drafting letters, managing correspondence, filing, scanning, photocopying, distribution of internal and external reports, and faxing. Utilizes technology efficiently includingbut not limited toMicrosoft Word, Excel, mail merge, survey software, Teams, Zoom, and Outlook, and have strong follow up ability.
• Responds to general inquiries via phone and email, providing effective and efficient responses to requests.
• Preparesteams for meetingsincludingcalendar coordination, scheduling, room reservations,and creation of agendas.
• Assistswith communications related to stewardship. Supportsmailing projects by printing, folding, stuffing envelopes, photocopying,scanning,faxing, etc.
• Applies an analytical mindset to interpret campaign metrics and constituent behavior, translating data into actionable insights and recommendations that enhance fundraising outcomes. Proactively considers needs of department and takes initiative to move forward.
• Works effectively and collaboratively with a diverse staff including colleagues, coalitions, community groups, and volunteers in a compassionate, culturally competent professional manner. Demonstrates understanding of and belief in the YWCA Columbus mission and advocacy agenda positions and commits to working collaboratively in a team environment.

Qualifications

• Education: Associate’s degree in business administration, communications, social services, and/or related field.
• Experience: Minimum three (3) years administrative and project management experience required. Excellent knowledge and use of Microsoft office products, including Excel and PowerPoint.
• Required Knowledge, Skills, and Abilities: Strong communication (oral and written), organizational, analytical, and critical thinking skills; detail-oriented, energetic, adaptable, and customer-focused; self-directed with the ability to collaborate with diverse individuals and teams; skilled in presenting accurate data and managing multiple projects; proficient in Microsoft Office and general computer skills. A demonstrated commitment to, and understanding of, our mission of Eliminating Racism and Empowering Womenandexperience with and sensitivity to homelessness or poverty issues.

Core Competencies

• Attention to Detail: Achieves thoroughness and accuracy when performing tasks. Completes all reports and documents according to procedures and standards.
• Adaptability: Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.
• Technical Skills: Maintains current understanding of technical processes/equipment, uses technology to increase performance/productivity.

• Customer Service: Works well with customers, promotes a positive image of the company, and strives to solve issues raised by customers.
• Organizational Skills: Information is organized and accessible, maintains an efficient workspace, and manages time well.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. This role involves sedentary work and is performed in an office environment. Requires the ability to operate a computer keyboard, mouse, and other office equipment. Must have the ability to lift and/or move up to 25 pounds.

Benefits

• 401(k).
• Dental insurance.
• Employee assistance program.
• Health insurance.
• Life insurance.
• Paid time off.
• Referral program.
• Retirement plan.
• Vision insurance.

*Cover Letter and Resume required*