Housing Case Manager

YWCA GREATER CINCINNATI; Cincinnati (OH); On-site; USD 45,000 - 50,000; Full time

Job summary

YWCA Greater Cincinnati is seeking a housing case manager to support residents through individualized planning and HUD documentation. You will coordinate referrals across housing, legal, medical, counseling, and employment services with emphasis on domestic violence safety planning.

The role requires strong communication, ability to maintain confidentiality, and a trauma-informed approach to support diverse clients in a nonprofit setting.

Qualifications

• Bachelor’s degree in Human Services or equivalent experience.
• Experience in human services, women’s advocacy, trauma-informed care and crisis intervention.

Responsibilities

• Develops and implements an individual case plan for each resident with HUD paperwork.
• Provides information and referrals across housing, legal, medical, counseling, and employment opportunities.
• Offers information on domestic violence and safety planning for residents.
• Works with landlords to promote supportive housing.
• Maintains client data in accordance with YWCA policies.
• Handles medical and psychiatric emergencies with Housing Manager.
• Presents case management updates at scheduled meetings.
• Provides transportation for clients to appointments.
• Intervenes in conflicts between participants or with landlords.
• Coordinates exit planning and aftercare up to 6 months post-exit.
• Facilitates intake of new residents.
• Answers the business line.
• Dispenses bus tokens.
• Trains volunteers and student placements.

Skills

Case management

Communication

Confidentiality

Diversity sensitivity

HUD knowledge

Education

Bachelor’s degree in Human Services related field

LSW preferred

Job description

Job Details

Job Location: Cincinnati, OH 45202 Position Type: Full Time Education Level: 4 Year Degree Salary Range: $45,000.00 - $50,000.00 Salary/year Travel Percentage: Up to 25% Job Shift: Day Job Category: Nonprofit - Social Services YWCA Greater Cincinnati is dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all. This position plays a key role in supporting this mission through consistent and compassionate engagement.

PRINCIPAL DUTIES & RESPONSIBILITIES

• Develops and implements an individual case plan with each resident assigned by the Residential Manager and completes all HUD paperwork in accordance to HUD regulations.
• Ensures the provision of up-to-date and viable information, options and referral to housing program participants relative to legal, medical, counseling, housing, educational and employment opportunities.
• Ensures provision of information relative to domestic violence and safety planning for each resident assigned by the Housing Manager.
• Works closely with Landlords to promote supportive housing
• Maintains appropriate client data and documentation in accordance with YWCA policies and procedures.
• In consultation with Housing Manager handles medical and psychiatric emergencies.
• Participates and presents case management updates relative to client progress/status at scheduled case review meetings.
• Periodically provides transportation for clientele to outside appointments relative to housing, legal or medical needs.
• In consultation with the Housing Manager, intervenes when conflict occurs between program participants and/or mediate conflict between program participants and landlords.
• Coordinates exit planning and provides aftercare services to former program participants up to 6 mos post-exit.

SECONDARY DUTIES & RESPONSIBILITIES

• Facilitates the intake of new residents into program.
• Answers the business line.
• Dispenses bus tokens.
• Works with and provides on-the-job training to volunteers and student placements as assigned.

ADDITIONAL DUTIES & RESPONSIBILITIES

• Communicates any facility/security problems to the Housing Manager.
• Assists Housing Manager with collection of statistical/programmatic information.
• Meets regularly with Housing Manager
• Attends mandatory staff meetings, in-services and trainings
• Other duties as assigned by the Housing Manager.

CLERICAL/GENERAL ADMINISTRATIVE

• Responds to routine emails, phone calls, etc.
• Makes copies, prints documents, etc.
• Files Paperwork

Education and Experience

• Bachelor’s degree in Human Services related field or the equivalent combination of education and experience.
• Experience in human services, women’s advocacy, trauma informed care and crisis intervention.

Licenses/Credentials/Certifications

• LSW preferred

Skills/Specialized Knowledge/Abilities

• Political and social sensitivity
• Competence in case management planning and assessment and systems advocacy
• Ability to multi-task and work independently
• Excellent written and verbal communication skills
• Understanding of the dynamics of domestic violence and the need for flexibility, mature judgement and confidence.
• Ability to work with individuals across the spectrum of gender, race, religion, ethnicity, national origin, sexual orientation and socioeconomic background.
• Ability to maintain confidentiality particularly as it relates to staff interaction, client files, Protect Hotline and staff supervision.
• Ability to reflect the YWCA mission to empower women and eliminate racism in work performance
• Knowledge of HUD housing programs a plus.

Working Hours/Environment

• 37.5 hours a week
• Day Shift

Tools and Equipment Used

• Personal computer, copier, fax/scanner, phone, and other typical office equipment

Travel

• As required with respect to job responsibilities and business needs.

Physical & Mental Demands

• Frequently required to sit at a desk/workstation for long periods of time
• Ability to work at a computer terminal for extended periods of time
• Digital dexterity and hand/eye coordination in operation of office equipment
• Light lifting and carrying of supplies, files, etc.
• Ability to speak to and hear employees/clients via phone or in person
• Body motor skills sufficient to enable incumbent to move around the office environment
• Ability to analyze sourcing data, benefits and other reports and make recommendations
• Additional Mental Requirements: compare, decide, direct, problem solve, analyze, instruct, interpret

Key Relationships

• Interacts with Housing Manager, staff, volunteers, student placements, clients and representatives from outside agencies.

This job description does not constitute a written or implied contract of employment. This job description is not intended and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. Furthermore, the employer reserves the right to revise or change job duties and responsibilities as the need arises.