Hybrid Program Coordinator: Performance Programs

FMI; Raleigh (NC); Hybrid; USD 28,000 - 39,000; Full time

Benefits offered by this job

Fully paid employee medical insurance

Life insurance

Long-term disability

401(k)

Paid time off (PTO)

Parental leave

Job summary

FMI is seeking a highly organized Program Coordinator for its Training Programs team in Raleigh, NC. The role focuses on planning and execution of experiential learning programs, including the Performance Programs, with a client-centered approach and precise logistics.

The position is full-time, hourly, 40 hours/week, on a hybrid schedule: three days in-office and two from home. Strong communication and vendor coordination are essential to ensure smooth program delivery.

Qualifications

• 3+ years of experience in event planning, project coordination, program operations, or administrative support.
• Experience supporting training, conferences, or corporate learning programs preferred.
• Associate degree or equivalent combination of education and experience.

Responsibilities

• Serve as the initial point of contact for client inquiries, outreach, and troubleshooting.
• Communicate with clients to ensure completion of pre-program requirements.
• Administer assessments across multiple programs and resolve technical issues with vendors and participants.
• Transport program materials and support venue setup locally.
• Prepare, manage, and maintain all program materials, including production, shipping, and restocking.
• Track and maintain inventory of program materials and onsite resources.
• Coordinate logistics for client and staff travel, accommodations, meals, and onsite arrangements.
• Work with venues to confirm meal counts and shuttle service.
• Support registration processes in Cvent and Salesforce, ensuring accuracy and data integrity.
• Assist with invoicing, payment processing, and subcontractor expense audits in partnership with accounting.
• Complete post-event follow-up including distributing surveys, certificates, photos, and assessment results.
• Support ongoing program communication, program updates, and marketing outreach to participants and alumni.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Attention to detail

Time management

Project coordination

Education

Associate’s degree

Equivalent experience

Tools

Cvent

Salesforce

NetSuite

Job description

FMI is seeking a highly organized Program Coordinator for its Training Programs team in Raleigh, NC. The role focuses on planning and execution of experiential learning programs, including the Performance Programs, with a client-centered approach and precise logistics.

The position is full-time, hourly, 40 hours/week, on a hybrid schedule: three days in-office and two from home. Strong communication and vendor coordination are essential to ensure smooth program delivery.