Program Coordinator: Performance Programs

FMI; Raleigh (NC); Hybrid; USD 28,000 - 39,000; Full time

Benefits offered by this job

Fully paid employee medical insurance

Life insurance

Long-term disability

401(k)

Paid time off (PTO)

Parental leave

Job summary

FMI is seeking a highly organized Program Coordinator for its Training Programs team in Raleigh, NC. The role focuses on planning and execution of experiential learning programs, including the Performance Programs, with a client-centered approach and precise logistics.

The position is full-time, hourly, 40 hours/week, on a hybrid schedule: three days in-office and two from home. Strong communication and vendor coordination are essential to ensure smooth program delivery.

Qualifications

• 3+ years of experience in event planning, project coordination, program operations, or administrative support.
• Experience supporting training, conferences, or corporate learning programs preferred.
• Associate degree or equivalent combination of education and experience.

Responsibilities

• Serve as the initial point of contact for client inquiries, outreach, and troubleshooting.
• Communicate with clients to ensure completion of pre-program requirements.
• Administer assessments across multiple programs and resolve technical issues with vendors and participants.
• Transport program materials and support venue setup locally.
• Prepare, manage, and maintain all program materials, including production, shipping, and restocking.
• Track and maintain inventory of program materials and onsite resources.
• Coordinate logistics for client and staff travel, accommodations, meals, and onsite arrangements.
• Work with venues to confirm meal counts and shuttle service.
• Support registration processes in Cvent and Salesforce, ensuring accuracy and data integrity.
• Assist with invoicing, payment processing, and subcontractor expense audits in partnership with accounting.
• Complete post-event follow-up including distributing surveys, certificates, photos, and assessment results.
• Support ongoing program communication, program updates, and marketing outreach to participants and alumni.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Attention to detail

Time management

Project coordination

Education

Associate’s degree

Equivalent experience

Tools

Cvent

Salesforce

NetSuite

Job description

Description

FMI’s Training Programs team is seeking a highly organized, client-focused Program Coordinator to support the planning and execution of our experiential learning programs, including the Performance Programs (Project Manager Academy, Construction Business Academy).

The role plays a critical part in ensuring seamless coordination, exceptional client experiences, and high-quality program delivery across our portfolio of offerings.

The Program Coordinator manages program logistics, communication, materials, systems, and post-program follow-up. This position is ideal for someone who thrives in a fast-paced environment, enjoys balancing multiple priorities, and is energized by supporting leaders and clients across the industry.

This is a full-time hourly position (40 hours per week) based in our Raleigh, North Carolina office with a hybrid schedule of three days in the office and two days working from home.

Job Type

Full-time

Responsibilities

• Serve as the initial point of contact for client inquiries, outreach, and troubleshooting.


• Communicate with clients to ensure completion of pre-program requirements.


• Administer assessments across multiple programs and resolve technical issues with vendors and participants.


• Transport program materials and support venue setup locally


• Prepare, manage, and maintain all program materials, including production, shipping, and restocking.


• Track and maintain inventory of program materials and onsite resources.


• Coordinate logistics for client and staff travel, accommodations, meals, and onsite arrangements.


• Work with venues to confirm meal counts and shuttle service.


• Support registration processes in Cvent and Salesforce, ensuring accuracy and data integrity.


• Transport program materials and support venue setup locally


• Assist with invoicing, payment processing, and subcontractor expense audits in partnership with accounting.


• Complete post-event follow-up including distributing surveys, certificates, photos, and assessment results.


• Support ongoing program communication, program updates, and marketing outreach to participants and alumni.

Required Skills

• Excellent verbal, written, and listening communication skills.


• Strong interpersonal and customer service capabilities.


• Ability to manage multiple priorities and meet deadlines.


• Exceptional attention to detail and commitment to accuracy.


• Strong organizational, time management, and project coordination skills.


• Ability to work effectively in fast-paced, collaborative environments with minimal supervision.


• Demonstrated judgment, problem-solving, and adaptability.


• Proficiency with Microsoft Office; experience with Cvent, Salesforce, or NetSuite preferred.

Requirements

• Associate’s degree in business, marketing, education, training, or related field; OR


• Equivalent combination of education and experience.


• 3+ years of experience in event planning, project coordination, program operations, or administrative support.


• Experience supporting training, conferences, or corporate learning programs preferred

Physical Requirements

• Prolonged periods of sitting and computer work.


• Ability to lift and move program materials (up to 50 lbs).

This position is classified as non-exempt and is eligible for overtime pay in accordance with applicable law.

All applicants for employment must be legally authorized to work in the US on a full-time basis. Visa sponsorship is not available at this time.

FMI offers a comprehensive benefits package including fully paid employee medical insurance, life insurance, long-term disability, additional benefit options, competitive 401(k), paid time off (PTO), and parental leave.

FMI is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.