Program Coordinator: Performance Programs

FMI Corporation; Raleigh (NC); Hybrid; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

Long-term disability

401(k)

Paid time off

Parental leave

Additional benefits

Job summary

FMI Corporation in Raleigh, NC is seeking a detail-oriented Program Coordinator to support experiential learning programs, including the Project Manager Academy and Construction Business Academy. You will manage logistics, communications, materials, and post-program follow-up.

This full-time hourly role (40 hours/week) offers a hybrid schedule—three days in the office and two days remote. The ideal candidate thrives in a fast-paced environment and delivers high-quality client experiences.

Qualifications

• 3+ years of event planning, project coordination, program operations, or administrative support.
• Experience supporting training, conferences, or corporate learning programs.

Responsibilities

• Serve as the initial point of contact for client inquiries, outreach, and troubleshooting.
• Communicate with clients to ensure completion of pre-program requirements.
• Administer assessments across multiple programs and resolve technical issues with vendors and participants.
• Transport program materials and support venue setup locally.
• Prepare, manage, and maintain all program materials, including production, shipping, and restocking.
• Track and maintain inventory of program materials and onsite resources.
• Coordinate logistics for client and staff travel, accommodations, meals, and onsite arrangements.
• Work with venues to confirm meal counts and shuttle service.
• Support registration processes in Cvent and Salesforce, ensuring accuracy and data integrity.
• Assist with invoicing, payment processing, and subcontractor expense audits in partnership with accounting.
• Complete post-event follow-up including distributing surveys, certificates, photos, and assessment results.
• Support ongoing program communication, program updates, and marketing outreach to participants and alumni.

Skills

Verbal communication

Written communication

Multitasking

Attention to detail

Organizational skills

Team collaboration

Problem-solving

Microsoft Office

Education

Associate’s degree or equivalent

Tools

Cvent

Salesforce

NetSuite

Microsoft Office

Job description

Description

FMI’s Training Programs team is seeking a highly organized, client-focused Program Coordinator to support the planning and execution of our experiential learning programs, including the Performance Programs (Project Manager Academy, Construction Business Academy).

The role plays a critical part in ensuring seamless coordination, exceptional client experiences, and high-quality program delivery across our portfolio of offerings.

The Program Coordinator manages program logistics, communication, materials, systems, and post-program follow-up. This position is ideal for someone who thrives in a fast-paced environment, enjoys balancing multiple priorities, and is energized by supporting leaders and clients across the industry.

This is a full-time hourly position (40 hours per week) based in our Raleigh, North Carolina office with a hybrid schedule of three days in the office and two days working from home.

All applicants for employment must be legally authorized to work in the US on a full-time basis. Visa sponsorship is not available at this time.

Responsibilities

• Serve as the initial point of contact for client inquiries, outreach, and troubleshooting.
• Communicate with clients to ensure completion of pre-program requirements.
• Administer assessments across multiple programs and resolve technical issues with vendors and participants.
• Transport program materials and support venue setup locally
• Prepare, manage, and maintain all program materials, including production, shipping, and restocking.
• Track and maintain inventory of program materials and onsite resources.
• Coordinate logistics for client and staff travel, accommodations, meals, and onsite arrangements.
• Work with venues to confirm meal counts and shuttle service.
• Support registration processes in Cvent and Salesforce, ensuring accuracy and data integrity.
• Transport program materials and support venue setup locally
• Assist with invoicing, payment processing, and subcontractor expense audits in partnership with accounting.
• Complete post-event follow-up including distributing surveys, certificates, photos, and assessment results.
• Support ongoing program communication, program updates, and marketing outreach to participants and alumni.

Required Skills

• Excellent verbal, written, and listening communication skills.
• Strong interpersonal and customer service capabilities.
• Ability to manage multiple priorities and meet deadlines.
• Exceptional attention to detail and commitment to accuracy.
• Strong organizational, time management, and project coordination skills.
• Ability to work effectively in fast-paced, collaborative environments with minimal supervision.
• Demonstrated judgment, problem-solving, and adaptability.
• Proficiency with Microsoft Office; experience with Cvent, Salesforce, or NetSuite preferred.

Requirements

• Associate’s degree in business, marketing, education, training, or related field; OR
• Equivalent combination of education and experience.
• 3+ years of experience in event planning, project coordination, program operations, or administrative support.
• Experience supporting training, conferences, or corporate learning programs preferred

Physical Requirements:

• Prolonged periods of sitting and computer work.
• Ability to lift and move program materials (up to 50 lbs).

This position is classified as non-exempt and is eligible for overtime pay in accordance with applicable law.

Benefits

• fully paid employee medical insurance
• life insurance
• long-term disability
• additional benefit options
• competitive 401(k)
• paid time off (PTO)
• parental leave

FMI is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.