Hybrid Program Analyst, Operations & Process Improvement

Credence; Washington (District of Columbia); Hybrid; USD 130,000 - 146,000; Full time

Benefits offered by this job

Health care plan

401k retirement plan

Life insurance

Paid time off

Family leave

Disability insurance

Training & development

Wellness resources

Job summary

Credence in Washington, DC, seeks a Program Analyst to provide program management, process improvement, and operational support to the U.S. Department of State's GHSD.

You will work with GHSD offices, embassies, and stakeholders to streamline workflows, strengthen performance tracking, and automate repetitive tasks using Power Automate, SharePoint, and Power BI. The role requires a Bachelor’s degree and at least five years of experience in project management or related fields; US citizenship and

Qualifications

• Bachelor’s degree and 5+ years in project management or process improvement.
• Experience designing SOPs, workflow docs, and reporting tools.
• Strong analytical and problem‑solving abilities with data‑driven mindset.
• Proven ability to coordinate with multiple stakeholders across offices.
• Experience with budgeting, financial data, and performance dashboards.

Responsibilities

• Support GHSD offices and embassies in planning and implementing programs.
• Analyze design, grantmaking, tasking, and approval processes for improvements.
• Develop SOPs, process maps, dashboards, and job aids.
• Facilitate meetings and coordinate across stakeholders.
• Manage multiple workstreams with milestones, risks, and action items.
• Create trackers and dashboards to monitor performance and timelines.
• Identify bottlenecks and compliance risks and propose solutions.
• Prepare quarterly reports on improvements, automation, and outcomes.
• Draft correspondence, briefing materials, and official documents.

Skills

Project management

Analytical skills

Communication skills

Attention to detail

Editing & QC

Stakeholder engagement

SOPs and process design

Data visualization & dashboards

Education

Bachelor’s degree in public administration, business administration, public health, project management, or related field

Tools

Excel

PowerPoint

Word

SharePoint

Power BI

Tableau

Power Automate

Job description

Credence in Washington, DC, seeks a Program Analyst to provide program management, process improvement, and operational support to the U.S. Department of State's GHSD.

You will work with GHSD offices, embassies, and stakeholders to streamline workflows, strengthen performance tracking, and automate repetitive tasks using Power Automate, SharePoint, and Power BI. The role requires a Bachelor’s degree and at least five years of experience in project management or related fields; US citizenship and