Hybrid Process Manager - Customer Resilience & Recoveries

Capital One; Richmond (VA); Hybrid; USD 115,200 - 131,500; Full time

Benefits offered by this job

Health benefits

Competitive salary

Performance-based incentives

Job summary

A financial services company in Richmond, VA is looking for a Manager of Process Management to enhance operational effectiveness and risk mitigation. This role requires at least 5 years of experience in process and risk management, leading a team to ensure continuous improvement. Candidates should have strong communication skills and experience working with cross-functional teams. This position offers a competitive salary and performance-based incentives, supporting overall employee well-being.

Qualifications

• 5+ years of experience in Process Management, Risk Management or Project Management.
• 5+ years of experience working with cross‑functional teams.
• 2+ years of People Management experience.

Responsibilities

• Lead a small team and inspire a culture of collaboration.
• Direct ownership of business processes as a Process Owner.
• Regularly evaluate health of processes through monitoring KPIs.

Skills

Process Management

Risk Management

Cross-functional teamwork

Stakeholder management

Communication

Continuous improvement

Education

Bachelor’s Degree

Masters Degree or MBA

Tools

SQL

Tableau

Job description

A financial services company in Richmond, VA is looking for a Manager of Process Management to enhance operational effectiveness and risk mitigation. This role requires at least 5 years of experience in process and risk management, leading a team to ensure continuous improvement. Candidates should have strong communication skills and experience working with cross-functional teams. This position offers a competitive salary and performance-based incentives, supporting overall employee well-being.