Risk Manager - Collections & Process Excellence (Hybrid)

Mindlance; Richmond (VA); Hybrid; USD 55,104 - 57,859; Full time

Job summary

A prominent staffing firm in Richmond is seeking a Risk Manager to enhance customer resilience during transformative periods. The role involves analyzing account-level processes, leading root cause analysis, and collaborating with various teams to ensure compliance and improve customer experiences. Ideal candidates should have strong analytical and communication skills, along with a Bachelor’s Degree and relevant experience in project management.

Qualifications

• At least 2 years of process or project management experience.
• At least 1 year of experience with Google Suite (Gmail, Calendar, Drive, etc.).

Responsibilities

• Lead research and root cause analysis on control output.
• Present findings and recommendations to process owners.
• Identify and elevate trends for targeted control enhancements.
• Ensure documentation meets compliance and audit needs.
• Develop supplemental materials as needed.

Skills

Analytical skills

Communication

Organization

Proactivity

Detail-oriented

Ability to work independently

Education

Bachelor’s Degree or military experience

Tools

Google Suite

SQL

Data visualization (e.g., Tableau)

Job description

A prominent staffing firm in Richmond is seeking a Risk Manager to enhance customer resilience during transformative periods. The role involves analyzing account-level processes, leading root cause analysis, and collaborating with various teams to ensure compliance and improve customer experiences. Ideal candidates should have strong analytical and communication skills, along with a Bachelor’s Degree and relevant experience in project management.