Senior Cash Resolution Process Lead (Hybrid)

Capital One; Richmond (VA); Hybrid; USD 78,400 - 89,500; Full time

Benefits offered by this job

Comprehensive health benefits

Performance-based incentive compensation

Inclusive work environment

Job summary

A leading financial services company is seeking a Senior Process Manager for their Cash Resolutions Team in Richmond, VA. This hybrid role involves leading a team focused on process accuracy and customer experience. Candidates should have strong analytical, leadership, and communication skills. The offer includes a competitive salary range of $78,400 - $89,500 annually and benefits. Interested applicants should apply promptly.

Qualifications

• At least 1 year of Project or Process Management Experience.
• At least 1 year of experience using Google Suite or Microsoft Office.
• At least 2 years of Operations experience.

Responsibilities

• Manage and lead a team of associates.
• Coach and train associates on processes, performance targets, and goals.
• Facilitate talent development and performance management activities.
• Provide leadership oversight of issue resolutions processes.
• Drive process improvements aligned with desired customer outcomes.

Skills

Strong analytical skills

Attention to detail

Communication skills

Leadership skills

Adaptability

Education

High School Diploma, GED, or Equivalent Certification

Bachelor’s Degree

Tools

Google Suite

Microsoft Office

Job description

A leading financial services company is seeking a Senior Process Manager for their Cash Resolutions Team in Richmond, VA. This hybrid role involves leading a team focused on process accuracy and customer experience. Candidates should have strong analytical, leadership, and communication skills. The offer includes a competitive salary range of $78,400 - $89,500 annually and benefits. Interested applicants should apply promptly.