Hybrid Process Improvement Associate - Payments

Fnbo---First-National-Bank-of-Omaha-1; Omaha (NE); Hybrid; USD 48,000 - 79,000; Full time

Job summary

FNBO is seeking a Process & Procedures professional to analyze, document, and enhance electronic payments workflows. You will maintain process documentation, develop quality controls, and coordinate updates with stakeholders across CTS, FNIT, Product, and Audit teams.

The role emphasizes continuous improvement, problem solving, and strong communication in a hybrid work setting, with focus on improving efficiency and customer experiences within the Electronic Payments team.

Qualifications

• Bachelor's degree in business-related field or 3+ years of production processing experience with demonstrated process improvement results.
• Ability to monitor process performance metrics and identify improvement opportunities.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication; able to train staff and coordinate with stakeholders.
• Experience facilitating cross-functional meetings and process improvement sessions.

Responsibilities

• Document and maintain processes, procedures, and workflow diagrams in central repository.
• Lead continuous improvement initiatives and implement process enhancements.
• Produce and review performance metrics and reports; support capacity and skills planning.
• Support risk/compliance activities including audit responses and remediation planning.
• Develop system knowledge to train staff and provide operational support.

Skills

Process improvement

Process documentation

Performance metrics

Root cause analysis

Cross-functional collaboration

Education

Bachelor's degree in business-related field

Job description

FNBO is seeking a Process & Procedures professional to analyze, document, and enhance electronic payments workflows. You will maintain process documentation, develop quality controls, and coordinate updates with stakeholders across CTS, FNIT, Product, and Audit teams.

The role emphasizes continuous improvement, problem solving, and strong communication in a hybrid work setting, with focus on improving efficiency and customer experiences within the Electronic Payments team.