Sr. Business Transformation Analyst - Treasury Payments Technology

Valley Bank; Morristown (TN); On-site; USD 80,000 - 100,000; Full time

Job summary

A prominent financial institution seeks a Sr. Business Transformation Analyst to support payment modernization and back-office operations. This role involves documenting requirements, managing projects, and collaborating with various teams. The ideal candidate has a bachelor's degree and at least 5 years of experience in banking or fintech, along with strong skills in payment processing and project management. Join us to contribute to innovative banking solutions while developing your career in a dynamic environment.

Qualifications

• Minimum of 5 years’ experience as a business or process analyst in banking or fintech.
• Experience with payment software implementation is a plus.

Responsibilities

• Document current and future state requirements.
• Create mapping documents and data flow diagrams.
• Manage project requirements and ensure progress on deliverables.
• Assist in data analysis to support business decisions.
• Collaborate with cross-platform teams.

Skills

Payment workflow integrations

Banking APIs

Real-Time Payments (RTP) platforms

Payment processing

Fraud monitoring

Agile/Scrum methodologies

Communication skills

Analytical thinking

MS Office suite

Education

Bachelor's Degree in Business, Engineering, Finance or related field

Tools

JIRA

Confluence

Visio

Lucidchart

Job description

Overview

At Valley Bank, we believe in people\'s growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we\'ve been the Bank that clients from every industry turn to for our expertise, strategies, and advice—building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth—with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US. At Valley, we\'re all driven by an ambition that goes deeper than just having a job. We help you turn your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want.

Role

The Sr. Business Transformation Analyst will be responsible for supporting key initiatives in Payment Modernization and Back-Office Operations. This role will partner with cross-platform teams—including Fraud, Compliance, Finance, Product, and Engineering—to enhance and support future-state and current payment processing capabilities. The role will also support the Business Transformation project team on the implementation of change initiatives.

Responsibilities

• Document business, functional, and non-functional requirements for current and future state.
• Create mapping documents and data flow diagrams in relation to projects.
• Assess the impact of changes on existing organization and business processes and ensure all interdependencies are identified.
• Work with Operations production team to develop project acceptance criteria and test scripts.
• Work with Dep Ops Leads to develop and execute test scripts and ensure a smooth transition from implementation to production. Ensure that Deposit Operations (Dep Ops) requirements are documented and incorporated into project deliverables.
• Manage day-to-day project requirements including ensuring steady progress on deliverables, following up on open items, and coordinating with other departments when necessary.
• Assist in creating a culture of continuous improvement and business process excellence.
• Maintain strong, mutually respectful working relationships with internal business partners and external vendors / contractors while working on complex programs that transform core processing systems.
• Assist management in the capture, analysis and presentation of data to support business decisions.
• Collaborate with members of the Central PMO to drive requirements and keep progress on track for multiple work streams within a complex business transformation program.

Required Skills

• Hands-on experience with payment workflow integrations, banking APIs, Real-Time Payments (RTP) platforms — e.g., Zelle/ The Clearing House RTP/ FedNow.
• Strong understanding of payment processing, settlements, ACH, Wire, and ISO 20022 messaging formats.
• Knowledge of fraud monitoring, compliance, or risk mitigation in payments.
• Ability to work with cross-platform teams and excellent communication and stakeholder management skills.
• Familiarity with Agile/Scrum methodologies and experience with tools like JIRA, Confluence, Visio, or Lucidchart.
• Ability to exercise initiative, problem identification, problem solving and independent decision making.
• Demonstrates excellent thinking (analytical and critical) and communication (verbal and written) skills.
• Skilled in MS Office suite including Outlook, Teams, Word, PowerPoint and Excel.
• Must be able to thrive under pressure, multi-task and manage competing priorities.

Required Experience

• Bachelor\'s Degree in Business, Engineering, Finance, Accounting or related field, and a minimum of 5 years\' experience as a business or process analyst in banking or fintech.

Preferred Experience

• Previous payments software implementation experience (e.g., FIS, Fiserv, Finastra, Finzly, Volante products). Experience with Lucidchart/Visio to document process flows and in automation testing (e.g., API testing through Postman).
• PMP or Six Sigma Certification.