Associate l, Process Associate - Omaha, NE

Fnbo---First-National-Bank-of-Omaha-1; Omaha (NE); Hybrid; USD 48,000 - 79,000; Full time

Job summary

FNBO is seeking a Process & Procedures professional to analyze, document, and enhance electronic payments workflows. You will maintain process documentation, develop quality controls, and coordinate updates with stakeholders across CTS, FNIT, Product, and Audit teams.

The role emphasizes continuous improvement, problem solving, and strong communication in a hybrid work setting, with focus on improving efficiency and customer experiences within the Electronic Payments team.

Qualifications

• Bachelor's degree in business-related field or 3+ years of production processing experience with demonstrated process improvement results.
• Ability to monitor process performance metrics and identify improvement opportunities.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication; able to train staff and coordinate with stakeholders.
• Experience facilitating cross-functional meetings and process improvement sessions.

Responsibilities

• Document and maintain processes, procedures, and workflow diagrams in central repository.
• Lead continuous improvement initiatives and implement process enhancements.
• Produce and review performance metrics and reports; support capacity and skills planning.
• Support risk/compliance activities including audit responses and remediation planning.
• Develop system knowledge to train staff and provide operational support.

Skills

Process improvement

Process documentation

Performance metrics

Root cause analysis

Cross-functional collaboration

Education

Bachelor's degree in business-related field

Job description

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.Summary of the Job:This position analyzes and assists in maintaining and enhancing the various processes supporting the Electronic Payments Team. Serve as a subject matter expert for various processes within the Electronic Payment workstream. Coordinate and complete projects that range from process changes, system enhancements, compliance activities, audits, and procedure updates to support the changing needs of the department and the team.About This Role:Process & Procedures: Responsible for documenting and maintaining processes, procedures, workflow diagrams within central repository. Assist in the development, testing, and implementation of quality controls, process controls.Assist in developing, maintaining, and monitoring performance metricsCoordinate process updates and improvementsEnsure control documentation aligns with processes and proceduresProvide input for capacity planningProvide input for Skills matrix planning and lead quarterly employee updatesProjects: Leads tactical continuous improvement initiatives based on frontline operational knowledge. Collaborates with the team to Identify, prioritize, and implement process enhancements that improve efficiency and employee and customer experiences. Partners with the Business Process Analyst on enterprise-level strategic initiatives.Use Continuous Improvement methods to identify and implement enhancements to processes within the department.Be a role model for others during MDI, and Problem SolvingFacilitates Problem Solving sessions and monitors Problem tracker updates to ensure expected progress is occurring, updates documented, and ROE is completed.Production: Maintain active proficiency in electronic payment processing to ensure documentation reflects operational reality and improvement recommendations are practical and implementable.Process incoming and/or outgoing wire, ACH, or billpay transactions.Process returns, recalls, disputes as applicable.Ability to research and resolve incoming calls, email questions regarding policy/procedures while maintaining defined service levels and requirements in support of Business Unit partners.Risk and Compliance: Key contributor to the following department functions:Audit responsesCompliance testing and remediation planningRSA’s, AT 501, TPRM updates. Conduct operational statistical reporting reviews and partner with team to best publish this documentation.Business Continuity planningSystem Expertise: Develop and maintain knowledge of system/application capabilities to help provide operational support, continued development and training of new and existing team members/users and effective customer relations.Investigate reported non-critical production issues and determine action items that are necessary.Assist with problem resolution.Perform or coordinate staff training of new systems or enhancements.Establish effective working relationships with partners: (CTS, FNIT, Product, Audit, FNO Risk, and Compliance, Financial Crimes, etc.) within the organization to ensure excellent information flow and feedback on process, policy, and product changes that will affect our ability to deliver. (to our customers, team members, regulatory requirements, etc.)The Ideal Candidate for This Role:Required:Bachelor's degree in business-related field or 3+ years 3-5 years of production processing experience with demonstrated process improvement resultsExperience maintaining process documentation and ensuring version controlAbility to monitor process performance metrics and identify improvement opportunitiesStrong analytical skills for root cause analysis and problem-solvingExcellent written and verbal communication skills for training staff and coordinating with stakeholdersAbility to facilitate cross-functional meetings and process improvement sessionsProven track record of building professional working relationships across departmentsDemonstrated ability to escalate issues appropriately and follow escalation protocolsExperience with process mapping tools and workflow documentationGeneral knowledge of banking regulations and compliance requirementsProject management experience with ability to manage multiple competing prioritiesStrong attention to detail for maintaining accurate controls documentation alignmentDesired:Experience with business process management platforms or process improvement methodologiesFamiliarity with process mining, analytics, or business intelligence toolsExperience implementing continuous improvementsKnowledge of control frameworks and risk management practicesExperience with electronic payments processing or related banking operationsUnderstanding of audit requirements and compliance testing proceduresCompensation:Compensation range (base pay): $47,613.00-$78,560.00This role may have a specific starting pay within this range.Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.Work Environment:It is anticipated that the incumbent in this role will work in a hybrid capacity, balancing in-person collaboration three (3) days a week with remote flexibility two (2) days a week. As part of our team, you'll experience the energy and relationship-building of face-to-face collaboration while still enjoying the flexibility of remote workdays. We provide the tools and technology to ensure seamless transitions between work environments, supporting your productivity wherever you are. Please note that work location is subject to change based on business needs.Benefits Overview:We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:Medical, Dental, Vision Insurance401k, With Matching ContributionsTime Off ProgramsHealth Savings Account (HSA)/Dependent CareEmployee BankingGrowth OpportunitiesTuition AssistanceShort-Term/Long-Term Disability InsuranceLearn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/ .For additional information regarding compensation and benefits, e-mail FNBO at [e-mail] . To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.Job number: R-20261497Equal Opportunity & Belonging:FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.Learn more here.FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.Click here to download 'EEO is The Law' Self-Print PosterClick here to download 'EEO is The Law' Supplement for Federal ContractorsClick here to download 'EEO is The Law' GINA SupplementFNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDICFNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)Application Deadline:All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.