Hybrid Senior Process Optimization & Analytics Lead

Information Technology Senior Management Forum; Richmond (VA); Hybrid; USD 98,900 - 124,300; Full time

Job summary

Capital One is hiring a Principal Associate, Process Manager to join the Enterprise Payments Strategy & Analytics team. This hybrid role focuses on leveraging data to identify process improvements, monitor performance, and support changes aligning with customer experience and risk mitigation across Retail Bank.

The ideal candidate will map workflows, analyze data, develop KPIs, and collaborate with Business Analysts, Data Analysts, Operations SMEs, and Product Partners to drive end-to-end

Qualifications

• Basic Qualifications: High School Diploma, GED, or equivalent; at least 4 years in process management, process analysis, project management, or risk management; at least 1 year cross-functional teamwork; at least 2 years using Google Suite or Microsoft Office.
• Preferred Qualifications: Bachelor's Degree or military experience; 3+ years storytelling/presenting to diverse audiences; 3+ years cross-functional collaboration; 3+ years using Google Slides; 5+ years in process management, process analysis, project management, or risk management; BPM, PMP, Lean, Agile or Six Sigma certs.

Responsibilities

• Process Optimization & Design: Map and document current workflows to identify bottlenecks; design and implement improved procedures or tech solutions.
• Data-Driven Analysis: Gather and analyze data to highlight trends and performance gaps.
• Performance Measurement: Develop and track KPIs to measure effectiveness of changes.
• Stakeholder & Change Management: Collaborate with Business Analysts, Data Analysts, Operations SMEs, and Product Partners to gather requirements and roll out new processes.

Education

Bachelor's Degree or military experience

Tools

Google Suite

Microsoft Office

Job description

Capital One is hiring a Principal Associate, Process Manager to join the Enterprise Payments Strategy & Analytics team. This hybrid role focuses on leveraging data to identify process improvements, monitor performance, and support changes aligning with customer experience and risk mitigation across Retail Bank.

The ideal candidate will map workflows, analyze data, develop KPIs, and collaborate with Business Analysts, Data Analysts, Operations SMEs, and Product Partners to drive end-to-end