Hybrid Personal Lines Account Manager: Client Service

Patriot Growth Insurance Services, LLC; Town of Eden (NY); Hybrid; USD 36,000 - 43,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company 401(k) with match

Paid parental leave

Personalized PTO with flexible accrual

Job summary

Patriot Growth Insurance Services in Eden, NY is seeking a Personal Lines Account Manager to service client accounts, manage renewals, and guide coverage decisions. You will quote and compare options, ensure accurate policy documentation, and coordinate with carriers for seamless service.

The role emphasizes building trusted client relationships, proactive follow-up, and precise handling of confidential information. A hybrid Eden-based schedule is required.

Qualifications

• Active New York State insurance license appropriate for servicing personal lines accounts.
• Working knowledge of personal lines insurance products, including homeowners, automobile, renters, and umbrella coverage.
• Ability to explain coverage options, limits, deductibles, and exclusions clearly and accurately.
• Ability to gather client information, prepare quotes, process policy changes, and review policy documents for accuracy.
• Strong customer service and relationship-building skills.
• Clear written and verbal communication skills, including a professional approach to phone and email interactions.
• Strong organizational skills with the ability to prioritize requests, meet deadlines, and maintain consistent follow-up.
• Attention to detail when reviewing applications, documenting conversations, and updating account information.
• Ability to research questions, resolve routine service issues, and recognize when additional guidance is needed.
• Comfort using business software and learning agency systems, carrier portals, and Microsoft Office applications.
• Ability to work independently and collaborate with colleagues and carrier partners.
• Commitment to maintaining licensing requirements, protecting confidential information, and following agency procedures.
• Availability to work a hybrid schedule based in Eden, NY.

Responsibilities

• Manage day-to-day service for assigned personal lines accounts, providing timely responses to coverage questions and policy requests.
• Conduct renewal reviews to evaluate existing coverage, identify changes in client needs, and discuss available options.
• Counsel clients on coverage limits, deductibles, exclusions, and optional protections so they can make informed decisions.
• Quote new and existing coverage, compare carrier options, and explain differences in coverage and pricing.
• Identify potential coverage gaps and opportunities to round out accounts with additional policies or protections.
• Gather complete and accurate application information, obtain required documentation, and coordinate submissions with carriers.
• Process endorsements, policy changes, cancellations, and other service transactions in accordance with agency procedures and carrier requirements.
• Review policies, endorsements, and renewal documents for accuracy, following up with carriers to resolve discrepancies.
• Assist clients with billing and payment questions, coordinating with carriers and internal colleagues as needed.
• Support initial claims reporting by gathering relevant information, explaining reporting procedures, and directing clients to the appropriate claims contacts.
• Communicate with carrier representatives and underwriters to address coverage questions, quoting needs, and account issues.
• Maintain accurate client information, policy records, correspondence, and activity notes within the Agency Management System.
• Track outstanding quotes, policy changes, documents, and client requests through completion.
• Proactively communicate renewal changes, coverage concerns, and outstanding requirements to clients.
• Follow agency documentation standards, applicable requirements, and confidentiality practices.
• Stay current on personal lines products, carrier guidelines, and industry developments.

Skills

Active NYS insurance license

Personal lines knowledge

Explain coverage options clearly

Quote & policy changes

Customer service

Clear written/verbal communication

Organized & detail-oriented

Licensing maintenance

Hybrid Eden NY availability

Tools

Agency management systems

Carrier portals

Microsoft Office

Job description

Patriot Growth Insurance Services in Eden, NY is seeking a Personal Lines Account Manager to service client accounts, manage renewals, and guide coverage decisions. You will quote and compare options, ensure accurate policy documentation, and coordinate with carriers for seamless service.

The role emphasizes building trusted client relationships, proactive follow-up, and precise handling of confidential information. A hybrid Eden-based schedule is required.