Hybrid Personal Lines Account Manager | Growth & Service

The Hilb Group, LLC; Village of Williston Park (NY); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Life Insurance

Long-Term Disability

Short-Term Disability

Medical Plan

Dental Plan

Vision Plan

FSA/HSA

401(k) with company match

Paid Time Off

Job summary

The Hilb Group, LLC is seeking a motivated Personal Lines Account Manager to join our team in Williston Park or Staten Island, NY. This hybrid position emphasizes client relationship management, policy servicing, and proactive account maintenance.

You will handle inquiries on coverages and endorsements, coordinate with carriers, and manage renewals while delivering excellent service. A strong background in P&C insurance and customer-facing roles is required.

Qualifications

• Minimum High School degree.
• 3+ years of experience in customer service and/or sales in the P&C insurance industry.
• Strong interpersonal skills and ability to communicate via phone or email.
• Superior listening skills and ability to identify customer needs through questioning.

Responsibilities

• Proactively manage an assigned book of business as the primary client relationship manager for account servicing and maintenance.
• Handle inquiries regarding insurance coverages, policy changes and general insurance questions.
• Process paperwork for endorsements, billing and service requests.
• Act as liaison between customer and carrier to ensure mutual benefit.
• Maintain knowledge of company systems and offerings and renewals process.

Skills

Customer service

Sales

P&C insurance

Education

High School diploma

Tools

AMS360

Job description

The Hilb Group, LLC is seeking a motivated Personal Lines Account Manager to join our team in Williston Park or Staten Island, NY. This hybrid position emphasizes client relationship management, policy servicing, and proactive account maintenance.

You will handle inquiries on coverages and endorsements, coordinate with carriers, and manage renewals while delivering excellent service. A strong background in P&C insurance and customer-facing roles is required.