Hybrid Personal Lines Client Service Lead

Patriot Growth Insurance Services, LLC; East Providence (RI); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical plans

Virtual care

401(k) match

Parental leave

Flexible PTO

Disability coverage

Dental & vision

Employee assistance program

Job summary

Patriot Growth Insurance Services in East Providence, RI is seeking a Personal Lines Client Service Manager to guide clients through policy decisions, billing concerns, and coverage options with clarity and care.

You will respond promptly to inquiries, document thoroughly in agency systems, support claims reporting, and look for cross-selling opportunities while maintaining professionalism and a client-first mindset.

Qualifications

• High School Diploma or GED required.
• At least 1 year of experience in Property & Casualty insurance.
• Strong customer service, interpersonal, and communication skills.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Deliver outstanding service to personal lines clients by responding promptly and professionally to inquiries.
• Guide clients through policy questions, billing concerns, coverage options, and insurance-related decisions.
• Maintain thorough documentation within agency management systems for compliance and operations.
• Navigate agency management and rating systems to provide timely policy servicing and coverage recommendations.
• Support claims reporting by taking first reports of loss and ensuring client assistance.

Skills

Customer service

Interpersonal skills

Communication

MS Office

Education

High School Diploma

Tools

MS Office

Job description

Patriot Growth Insurance Services in East Providence, RI is seeking a Personal Lines Client Service Manager to guide clients through policy decisions, billing concerns, and coverage options with clarity and care.

You will respond promptly to inquiries, document thoroughly in agency systems, support claims reporting, and look for cross-selling opportunities while maintaining professionalism and a client-first mindset.