Hybrid Peer Support Supervisor — Lead & Grow

EPIPHANY FAMILY SERVICES; Concord (NC); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Paid Time Off

Paid Holidays

Professional growth opportunities

Job summary

Epiphany Family Services, LLC in Concord, NC, is seeking a Certified Peer Support, QP to oversee its Peer Support Services program. This hybrid role combines leadership, administrative oversight, and direct client services to ensure compliant, person-centered care.

The ideal candidate is a strong leader with a passion for recovery-oriented services, staff development, and community engagement. The successful candidate will supervise staff, provide supervision and training, ensure documentation

Qualifications

• Certification as a Qualified Professional (QP) and Certified Peer Support Specialist (CPSS) in North Carolina.
• Strong knowledge of NC Peer Support Services guidelines and regulations.
• Experience working with mental health, substance use, or I/DD populations.
• Ability to supervise, train, and support staff effectively.
• Excellent communication and documentation skills.
• Knowledge of community resources and support systems.
• Current CPR/First Aid and NCI certification (or willingness to obtain prior to employment).
• Valid North Carolina driver’s license and insurable driving record.
• Ability to work with diverse populations with professionalism and empathy.

Responsibilities

• Provide oversight of the Peer Support program and supervise day-to-day activities of Peer Support Specialists
• Deliver individual and group supervision to Peer Support staff
• Provide direct client services, including facilitating groups and maintaining required service contacts
• Ensure accurate and timely documentation, billing, and service delivery in accordance with LME/MCO and state requirements
• Maintain compliance with HIPAA, agency policies, and regulatory standards
• Review and verify staff payroll/time worked each pay period
• Approve and track community outreach activities in collaboration with leadership
• Provide crisis intervention and advocacy support for clients when needed
• Participate in community outreach and program marketing efforts
• Perform additional duties as assigned

Skills

QP certification NC

CPSS NC

Supervision

Staff development

Documentation

Communication

HIPAA compliance

Driver's license

Community resources knowledge

Education

Bachelor’s degree in Human Services or related field

Job description

Epiphany Family Services, LLC in Concord, NC, is seeking a Certified Peer Support, QP to oversee its Peer Support Services program. This hybrid role combines leadership, administrative oversight, and direct client services to ensure compliant, person-centered care.

The ideal candidate is a strong leader with a passion for recovery-oriented services, staff development, and community engagement. The successful candidate will supervise staff, provide supervision and training, ensure documentation