Peer Support Supervisor, QP - Concord

Tech9; Concord (NC); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work arrangement

Competitive salary

Professional development opportunities

Job summary

Epiphany Family Services, LLC currently seeks a Certified Peer Support, QP to oversee the daily operations of the Peer Support Services program in a hybrid Concord, NC setting. This role combines leadership, administrative oversight, and direct service delivery to ensure compliant, person-centered care.

The ideal candidate has QP/CPSS certification in NC, strong knowledge of state guidelines, plus experience with mental health or related populations.

Qualifications

• Certification as a Qualified Professional (QP) and Certified Peer Support Specialist (CPSS) in North Carolina.
• Strong knowledge of NC Peer Support Services guidelines and regulations.
• Experience working with mental health, substance use, or I/DD populations.
• Ability to supervise, train, and support staff effectively.
• Excellent communication and documentation skills.
• Knowledge of community resources and support systems.
• Current CPR/First Aid and NCI certification (or willingness to obtain prior to employment).
• Valid North Carolina driver’s license and insurable driving record.
• Ability to work with diverse populations with professionalism and empathy.

Responsibilities

• Provide oversight of the Peer Support program and supervise day-to-day activities of Peer Support Specialists.
• Provide individual and group supervision to Peer Support staff.
• Deliver direct client services, including facilitating groups and maintaining required service contacts.
• Ensure accurate and timely documentation, billing, and service delivery in accordance with LME/MCO and state requirements.
• Maintain compliance with HIPAA, agency policies, and regulatory standards.
• Review and verify staff payroll/time worked each pay period.
• Approve and track community outreach activities in collaboration with leadership.
• Provide crisis intervention and advocacy support for clients when needed.
• Participate in community outreach and program marketing efforts.

Education

Bachelor’s degree in Human Services

Job description

Certified Peer Support, QPDepartment: Peer SupportLocation: Concord, NC (Hybrid In-Office, Field, and Remote)Service Area: Charlotte/GastoniaSchedule: Monday – Friday | 8:30 AM – 5:30 PMPosition OverviewEpiphany Family Services, LLC is seeking a dedicated and experienced Certified Peer Support, QP to oversee the daily operations of our Peer Support Services program. This hybrid role combines leadership, administrative oversight, and direct service delivery to ensure high-quality, compliant, and person-centered care.The ideal candidate is a strong leader with a passion for recovery-oriented services, staff development, and community engagement.Key ResponsibilitiesProvide oversight of the Peer Support program and supervise day-to-day activities of Peer Support SpecialistsDeliver individual and group supervision to Peer Support staffProvide direct client services, including facilitating groups and maintaining required service contactsEnsure accurate and timely documentation, billing, and service delivery in accordance with LME/MCO and state requirementsMaintain compliance with HIPAA, agency policies, and regulatory standardsReview and verify staff payroll/time worked each pay periodApprove and track community outreach activities in collaboration with leadershipProvide crisis intervention and advocacy support for clients when neededParticipate in community outreach and program marketing effortsPerform additional duties as assignedQualificationsRequired:Certification as a Qualified Professional (QP) and Certified Peer Support Specialist (CPSS) in North CarolinaStrong knowledge of NC Peer Support Services guidelines and regulationsExperience working with mental health, substance use, or I/DD populationsAbility to supervise, train, and support staff effectivelyExcellent communication and documentation skillsKnowledge of community resources and support systemsCurrent CPR/First Aid and NCI certification (or willingness to obtain prior to employment)Valid North Carolina driver’s license and insurable driving recordAbility to work with diverse populations with professionalism and empathyPreferred QualificationsBachelor’s degree in Human Services or related fieldSupervisory experience (1+ years preferred)Certification through the NC Substance Abuse Professional Practice Board (NCASPPB) or eligibilityWork EnvironmentHybrid role with a combination of office, community, and remote workTravel may be required within the service areaAbility to sit for extended periods and perform administrative dutiesCompensation & BenefitsCompetitive salary based on education and experienceMedical, Dental, and Vision InsuranceGroup Life InsurancePaid Time Off (PTO)Paid HolidaysOpportunities for professional growth and developmentWhy Join Epiphany Family Services?At Epiphany Family Services, we are committed to empowering individuals and strengthening communities through compassionate, high-quality care. Join a team that values collaboration, growth, and making a meaningful impact every day.Equal Employment Opportunity (EEO) StatementEpiphany Family Services, LLC is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status under federal, state, or local law.E04JI802okl9409csr5