Peer Support Supervisor, QP - CLT-GAS

EPIPHANY FAMILY SERVICES; Gastonia (NC); Hybrid; USD 55,000 - 82,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO

Paid Holidays

Professional growth opportunities

Job summary

Epiphany Family Services in Gastonia, NC seeks a Certified Peer Support, QP to lead and oversee the Peer Support Services program. The role blends supervision, administrative duties, and direct service delivery to ensure compliant, person-centered care.

The ideal candidate will have NC QP and CPSS certifications, strong leadership, and experience with mental health or related populations, in a hybrid work setting with some travel in the service area.

Qualifications

• Certification as a Qualified Professional (QP) and Certified Peer Support Specialist (CPSS) in North Carolina.
• Strong knowledge of NC Peer Support Services guidelines and regulations.
• Experience working with mental health, substance use, or I/DD populations.
• Ability to supervise, train, and support staff effectively.
• Excellent communication and documentation skills.
• Knowledge of community resources and support systems.
• Current CPR/First Aid and NCI certification (or willingness to obtain prior to employment).
• Valid North Carolina driver’s license and insurable driving record.

Responsibilities

• Provide oversight of the Peer Support program and supervise day-to-day activities of Peer Support Specialists.
• Deliver individual and group supervision to Peer Support staff.
• Provide direct client services, including facilitating groups and maintaining required service contacts.
• Ensure accurate and timely documentation, billing, and service delivery in accordance with LME/MCO and state requirements.
• Maintain compliance with HIPAA, agency policies, and regulatory standards.
• Review and verify staff payroll/time worked each pay period.
• Approve and track community outreach activities in collaboration with leadership.
• Provide crisis intervention and advocacy support for clients when needed.
• Participate in community outreach and program marketing efforts.
• Perform additional duties as assigned.

Skills

QP Certification

CPSS Certification

Leadership/Supervision

Communication Skills

Documentation Skills

Community Resources Knowledge

CPR/First Aid

NCI Certification

Driver's License

Education

Bachelor’s degree in Human Services

NCASPPB Certification/eligibility

Job description

Certified Peer Support, QP

Department: Peer Support

Location: Gastonia, NC (Hybrid In-Office, Field, and Remote)

Service Area: Charlotte/Gastonia

Schedule: Monday – Friday | 8:30 AM – 5:30 PM

Position Overview

Epiphany Family Services, LLC is seeking a dedicated and experienced Certified Peer Support, QP to oversee the daily operations of our Peer Support Services program. This hybrid role combines leadership, administrative oversight, and direct service delivery to ensure high-quality, compliant, and person-centered care.

The ideal candidate is a strong leader with a passion for recovery-oriented services, staff development, and community engagement.

Key Responsibilities

• Provide oversight of the Peer Support program and supervise day-to-day activities of Peer Support Specialists


• Deliver individual and group supervision to Peer Support staff


• Provide direct client services, including facilitating groups and maintaining required service contacts


• Ensure accurate and timely documentation, billing, and service delivery in accordance with LME/MCO and state requirements


• Maintain compliance with HIPAA, agency policies, and regulatory standards


• Review and verify staff payroll/time worked each pay period


• Approve and track community outreach activities in collaboration with leadership


• Provide crisis intervention and advocacy support for clients when needed


• Participate in community outreach and program marketing efforts


• Perform additional duties as assigned

Qualifications

Required

• Certification as a Qualified Professional (QP) and Certified Peer Support Specialist (CPSS) in North Carolina


• Strong knowledge of NC Peer Support Services guidelines and regulations


• Experience working with mental health, substance use, or I/DD populations


• Ability to supervise, train, and support staff effectively


• Excellent communication and documentation skills


• Knowledge of community resources and support systems


• Current CPR/First Aid and NCI certification (or willingness to obtain prior to employment)


• Valid North Carolina driver’s license and insurable driving record


• Ability to work with diverse populations with professionalism and empathy

Preferred Qualifications

• Bachelor’s degree in Human Services or related field


• Supervisory experience (1+ years preferred)


• Certification through the NC Substance Abuse Professional Practice Board (NCASPPB) or eligibility

Work Environment

• Hybrid role with a combination of office, community, and remote work


• Travel may be required within the service area


• Ability to sit for extended periods and perform administrative duties

Compensation & Benefits

• Competitive salary based on education and experience


• Medical, Dental, and Vision Insurance


• Group Life Insurance


• Paid Time Off (PTO)


• Paid Holidays


• Opportunities for professional growth and development

Why Join Epiphany Family Services?

At Epiphany Family Services, we are committed to empowering individuals and strengthening communities through compassionate, high-quality care. Join a team that values collaboration, growth, and making a meaningful impact every day.

Equal Employment Opportunity (EEO) Statement

Epiphany Family Services, LLC is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status under federal, state, and local law.

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