Hybrid Certified Peer Support Supervisor

Tech9; Concord (NC); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work arrangement

Competitive salary

Professional development opportunities

Job summary

Epiphany Family Services, LLC currently seeks a Certified Peer Support, QP to oversee the daily operations of the Peer Support Services program in a hybrid Concord, NC setting. This role combines leadership, administrative oversight, and direct service delivery to ensure compliant, person-centered care.

The ideal candidate has QP/CPSS certification in NC, strong knowledge of state guidelines, plus experience with mental health or related populations.

Qualifications

• Certification as a Qualified Professional (QP) and Certified Peer Support Specialist (CPSS) in North Carolina.
• Strong knowledge of NC Peer Support Services guidelines and regulations.
• Experience working with mental health, substance use, or I/DD populations.
• Ability to supervise, train, and support staff effectively.
• Excellent communication and documentation skills.
• Knowledge of community resources and support systems.
• Current CPR/First Aid and NCI certification (or willingness to obtain prior to employment).
• Valid North Carolina driver’s license and insurable driving record.
• Ability to work with diverse populations with professionalism and empathy.

Responsibilities

• Provide oversight of the Peer Support program and supervise day-to-day activities of Peer Support Specialists.
• Provide individual and group supervision to Peer Support staff.
• Deliver direct client services, including facilitating groups and maintaining required service contacts.
• Ensure accurate and timely documentation, billing, and service delivery in accordance with LME/MCO and state requirements.
• Maintain compliance with HIPAA, agency policies, and regulatory standards.
• Review and verify staff payroll/time worked each pay period.
• Approve and track community outreach activities in collaboration with leadership.
• Provide crisis intervention and advocacy support for clients when needed.
• Participate in community outreach and program marketing efforts.

Education

Bachelor’s degree in Human Services

Job description

Epiphany Family Services, LLC currently seeks a Certified Peer Support, QP to oversee the daily operations of the Peer Support Services program in a hybrid Concord, NC setting. This role combines leadership, administrative oversight, and direct service delivery to ensure compliant, person-centered care.

The ideal candidate has QP/CPSS certification in NC, strong knowledge of state guidelines, plus experience with mental health or related populations.