Hybrid Pediatric Patient Access Coordinator

Care Options for Kids (old); Dallas (TX); Hybrid; USD 28,000 - 29,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Professional growth opportunities

Collaborative work environment

Meaningful impact in children's lives

Job summary

Care Options For Kids in Dallas, TX is seeking a Patient Access Intake Coordinator to deliver exceptional customer service while handling referrals in the EHR and coordinating with scheduling.

This role requires bilingual Spanish, a high school diploma, healthcare experience, and the ability to work in a fast-paced, collaborative environment. The position is full-time, hybrid in Dallas with some in-office days.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree or technical school preferred.
• Two years of healthcare experience preferred.
• Bilingual in Spanish.

Responsibilities

• Answer incoming phone calls to Intake line.
• Enter referrals into EHR (and other systems as required).
• Contact families with non-contracted insurance to discuss potential financial liability.
• Assign referrals to Scheduling queues.
• Complete Medicaid/MCO insurance verification for referrals entered.
• Meet documentation and communication standards.
• Enter and maintain accurate information and communication notes in EHR and maintain confidentiality with PHI.
• Provide excellent customer service, communicating in a positive and effective manner with families, referral partners, physicians, and clinicians, via phone and email.
• Support process improvement for all Patient Access functions.
• Adhere to online presence and communication expectations when working remotely.
• Other duties as assigned.

Skills

Bilingual in Spanish

Excellent communication skills

Critical thinking

Education

High school diploma or equivalent

Bachelor's degree or technical school preferred

Job description

Care Options For Kids in Dallas, TX is seeking a Patient Access Intake Coordinator to deliver exceptional customer service while handling referrals in the EHR and coordinating with scheduling.

This role requires bilingual Spanish, a high school diploma, healthcare experience, and the ability to work in a fast-paced, collaborative environment. The position is full-time, hybrid in Dallas with some in-office days.