Hybrid Payments Services Specialist I

Greater Texas Credit Union; Austin (TX); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life and AD&D

Volunteering time (paid)

401(k) with employer match

Tuition reimbursement

Vacation and sick time

Rotating weekends off

Job summary

Greater Texas | Aggieland Credit Union in Austin, TX is seeking a Payment Services Specialist I to support day-to-day money movement. You’ll process routine transactions, research activity, and resolve exceptions within your authority while learning across ACH, wires, mobile RDC, ATM deposits, share drafts, and returns.

Ideal candidates have at least one year of financial services or payments experience, excellent attention to detail, strong problem-solving and communication skills, and a

Qualifications

• 1+ year of relevant financial services, operations, or payment-processing experience.
• Strong attention to detail and transaction research skills.
• Effective problem-solving abilities.
• Strong written and verbal communication skills.
• Basic data analysis skills.
• Ability to follow documented procedures and internal controls.
• Ability to develop working knowledge of payment-processing rules, regulatory requirements, operational controls, processing deadlines, and exception-handling requirements.
• High school diploma or equivalent

Responsibilities

• Process assigned ACH activities, including routine processing support, forms, returns, load errors, exception handling, and transaction research.
• Review and process mobile RDC and ATM deposits, including routine approve, reject, and hold decisions within assigned authority.
• Process share draft in-clearing, Pay/No Pay items, return checks, return ECM payments, load errors, and basic check adjustments.
• Review and post incoming wires and assist with wire research, documentation, and exception handling.
• Support other payment functions such as Bill Pay research, foreign collection items, new-account opening funding, member coupons or credits, payment-related forms, and operational exceptions.
• Assist with member and staff payment inquiries, research transaction activity, document findings, and elevate complex or higher-risk exceptions when appropriate.
• Maintain accurate documentation and document processing and reporting within required deadlines and service expectations.
• Follow established dual-control, verification, fraud prevention, OFAC, BSA/AML, and payment-related controls.
• Cross-train on additional Payments Services functions and provide department coverage as proficiency develops.
• Identify recurring processing issues and opportunities for improvement and communicate them to senior team members or management.

Skills

Attention to detail

Problem-solving

Communication skills

Data analysis

Education

High school diploma or equivalent

Tools

Fiserv DNA

Job description

Greater Texas | Aggieland Credit Union in Austin, TX is seeking a Payment Services Specialist I to support day-to-day money movement. You’ll process routine transactions, research activity, and resolve exceptions within your authority while learning across ACH, wires, mobile RDC, ATM deposits, share drafts, and returns.

Ideal candidates have at least one year of financial services or payments experience, excellent attention to detail, strong problem-solving and communication skills, and a