Hybrid Payments Ops SVP — AI-Driven, High-Impact Leader

Citi; New York (NY); Hybrid; USD 56,735 - 121,575; Full time

Job summary

Citi is seeking a Payments Operations Head, Senior Vice President, to lead Payment Operations for Treasury & Trade Solutions in a hybrid work setting. You will manage multiple teams, oversee budgeting, planning, and strategy, and coordinate with the Transaction Capture team to drive efficiency and risk controls.

Ideal candidates have 10+ years of related experience, strong communication, and stakeholder management skills, and a track record of leading complex operational functions in a regulated

Qualifications

• 10+ years of experience in a related role.
• Proficiency in internal and external stakeholder management.
• Strong written and verbal communication skills.
• Attention to detail and intermediate problem‑solving abilities.

Responsibilities

• Lead Payment Operations for Treasury & Trade Solutions.
• Oversee operating results, budgeting, planning and strategy.
• Coordinate with the Transaction Capture team.
• Oversee risk and control environments and regulatory engagement.
• Coach and mentor staff across multiple departments.
• Drive automation and process optimisation with stakeholders.
• Ensure operational resiliency and crisis management readiness.
• Represent Citi PH in industry forums and regulatory reviews.
• Promote AI‑first mindset and develop future‑ready teams.
• Maintain transparent communication and learning culture.

Skills

Stakeholder management

Communication skills

Attention to detail

Problem solving

Leadership

Education

Bachelor’s degree or equivalent

Master’s degree preferred

Job description

Citi is seeking a Payments Operations Head, Senior Vice President, to lead Payment Operations for Treasury & Trade Solutions in a hybrid work setting. You will manage multiple teams, oversee budgeting, planning, and strategy, and coordinate with the Transaction Capture team to drive efficiency and risk controls.

Ideal candidates have 10+ years of related experience, strong communication, and stakeholder management skills, and a track record of leading complex operational functions in a regulated