Payments Operations Head, Senior Vice President

Citi; New York (NY); Hybrid; USD 56,735 - 121,575; Full time

Job summary

Citi is seeking a Payments Operations Head, Senior Vice President, to lead Payment Operations for Treasury & Trade Solutions in a hybrid work setting. You will manage multiple teams, oversee budgeting, planning, and strategy, and coordinate with the Transaction Capture team to drive efficiency and risk controls.

Ideal candidates have 10+ years of related experience, strong communication, and stakeholder management skills, and a track record of leading complex operational functions in a regulated

Qualifications

• 10+ years of experience in a related role.
• Proficiency in internal and external stakeholder management.
• Strong written and verbal communication skills.
• Attention to detail and intermediate problem‑solving abilities.

Responsibilities

• Lead Payment Operations for Treasury & Trade Solutions.
• Oversee operating results, budgeting, planning and strategy.
• Coordinate with the Transaction Capture team.
• Oversee risk and control environments and regulatory engagement.
• Coach and mentor staff across multiple departments.
• Drive automation and process optimisation with stakeholders.
• Ensure operational resiliency and crisis management readiness.
• Represent Citi PH in industry forums and regulatory reviews.
• Promote AI‑first mindset and develop future‑ready teams.
• Maintain transparent communication and learning culture.

Skills

Stakeholder management

Communication skills

Attention to detail

Problem solving

Leadership

Education

Bachelor’s degree or equivalent

Master’s degree preferred

Job description

Payments Operations Head, Senior Vice President

Job Req ID: 26977183

Location(s): City of Taguig, Metro Manila, Philippines

Job Type: Hybrid

Posted: Jul. 13, 2026

Job Overview

We’re currently seeking a senior professional to lead Payment Operations for Treasury & Trade Solutions, responsible for managing multiple teams and coordinating with the Transaction Capture team. You will oversee operating results, budgeting, planning, and strategy implementation while ensuring operational effectiveness and resilience.

Key Responsibilities

• Accountable for managing a complex operational function and disciplinary area.
• Contribute to short‑ to medium‑term planning, overseeing budget and policy formation.
• Lead change initiatives, resolve escalated complex issues, and balance conflicting needs.
• Present and analyze data to develop solutions that improve productivity, eliminate inefficiencies, and reduce costs.
• Implement and manage a risk/control environment to ensure integrity of processes and outcomes.
• Act as an advisor and coach to newcomers and junior staff across multiple departments.
• Assess risk in business decisions, adhere to compliance, and enforce policies with transparency.
• Build future‑ready teams by developing AI skill sets and promoting an AI‑first mindset.
• Lead regulatory engagements, ensuring compliance with local regulations and reviewing new regulatory impacts.
• Represent Citi PH in industry forums, including Domestic Dollar Settlement Clearing.
• Own business activity for operational matters and processes with partners, adhering to the Third Party Management Framework.
• Drive automation and process optimisation with key stakeholders.
• Ensure the operational resiliency plan is current and supports crisis management for critical services.
• Escalate concerns early to secure senior support for remediation.
• Maintain open, transparent communication standards and promote learning and experimentation.
• Coach and mentor staff on succession planning and cross‑functional rotation.

Desired Experience and Skills

• 10+ years of experience in a related role.
• Proficiency in internal and external stakeholder management.
• Strong written and verbal communication skills.
• Attention to detail and intermediate problem‑solving abilities.

Education

• Bachelor’s degree or equivalent experience.
• Master’s degree preferred.

This job description highlights primary responsibilities but may include additional duties as required.

Citi is an equal‑opportunity employer. Qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristic protected by law.

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