Hybrid Payments Operations Specialist

U.S. Bank; Saint Paul (MN); Hybrid; USD 29,000 - 39,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

Parental leave

401(k)

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a cross-functional production support analyst to assist the ARP team with routine tasks across multiple systems, including data entry, archiving, research, and exception resolution.

The role requires a high school diploma and 4+ years in operations services, strong customer service, and solid PC skills. A hybrid schedule is offered with in-office and remote work options.

Qualifications

• High school diploma or equivalent
• Four years or more of operations services related work experience
• Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
• Proven commitment to high quality customer service
• Ability to work well with external and internal customers
• Good time management skills to maximize production and execution of tasks in a fast-paced environment
• Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
• Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions
• Ability to identify, analyze and resolve exceptions through data interpretation
• Strong PC skills
• Good verbal and written communication skills
• Strong attention to detail

Responsibilities

• Provide production support to ARP team across multiple systems
• Perform data entry, archiving, and research tasks
• Research and resolve exceptions; escalate as needed
• Assist with processing improvements in production
• Move trays and carts of work as required; flexible on-site presence

Skills

Customer service

Data interpretation

PC skills

Verbal and written communication

Attention to detail

Time management

Regulatory knowledge

Education

High school diploma

Job description

U.S. Bank is seeking a cross-functional production support analyst to assist the ARP team with routine tasks across multiple systems, including data entry, archiving, research, and exception resolution.

The role requires a high school diploma and 4+ years in operations services, strong customer service, and solid PC skills. A hybrid schedule is offered with in-office and remote work options.