Hybrid Patient Services Coordinator II | Scheduling & Admin

Partner's Healthcare; Boston (MA); Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

403b retirement plan

Tuition reimbursement

MBTA pass discounts

Job summary

Mass General Brigham is seeking an Administrative/Clerical specialist to support the Neurology & Stroke Recovery practice at 15 Parkman Street. You will perform scheduling, patient check-in/out, billing processing and serve as a systems Super User to assist registration and billing activities.

The role supports a Monday–Friday, 8:30am–5:00pm hybrid schedule with generous benefits including medical, dental, vision, retirement, tuition assistance, and MBTA fare discounts.

Qualifications

• Education: High School Diploma or Equivalent.
• Experience: office experience 3-5 years required.
• Strong technology and MS Office skills.
• Advanced Outlook, Word, Excel, PowerPoint knowledge of office operations and standards.
• Ability to use phone system and manage non-routine calls and issues.
• Clear written communication and message taking.
• Time management and organization for multiple tasks.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Assist callers with routine inquiries and schedule appointments.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Act as Super User for scheduling, registration and billing systems and train others.
• Provide guidance to Office and Practice Assistants and oversee daily activities of staff.
• Handle co-payments and manage messages related to authorizations, prescriptions, and test results.

Skills

MS Office

Outlook

Word

Excel

PowerPoint

Time management

Communication

Proofreading

Education

High School Diploma or Equivalent

Job description

Mass General Brigham is seeking an Administrative/Clerical specialist to support the Neurology & Stroke Recovery practice at 15 Parkman Street. You will perform scheduling, patient check-in/out, billing processing and serve as a systems Super User to assist registration and billing activities.

The role supports a Monday–Friday, 8:30am–5:00pm hybrid schedule with generous benefits including medical, dental, vision, retirement, tuition assistance, and MBTA fare discounts.