Hybrid Patient Service Agent - Call Center

Mercy Hospital Springfield; Oklahoma City (OK); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Mercy in Oklahoma City is hiring a Patient Service Agent for our Primary Care Call Center. This full-time role runs Monday–Friday, 8am–5pm, with a 90‑day onsite training period before hybrid remote work begins.

You will schedule appointments, handle patient messages, and provide visit instructions while maintaining a calm, professional demeanor and delivering excellent customer service over the phone.

Qualifications

• Education: High School Diploma or equivalent.
• Experience: Customer service experience required; healthcare setting 2+ years preferred.
• Skills: Basic computer skills, data entry, professional, courteous and compassionate attitude; ability to multi-task; typing 60 wpm.

Responsibilities

• Schedule patient appointments and take patient messages.
• Provide information regarding visit instructions and expectations.
• Maintain calm, pleasant, professional attitude and deliver excellent customer service with telephone etiquette.

Skills

Customer service

Data Entry

Typing 60 wpm

Multi-tasking

Professional attitude

Education

High School Diploma

Job description

Mercy in Oklahoma City is hiring a Patient Service Agent for our Primary Care Call Center. This full-time role runs Monday–Friday, 8am–5pm, with a 90‑day onsite training period before hybrid remote work begins.

You will schedule appointments, handle patient messages, and provide visit instructions while maintaining a calm, professional demeanor and delivering excellent customer service over the phone.