Patient Service Agent - Primary Care Call Center, Oklahoma City

Mercy Hospital Springfield; Oklahoma City (OK); Hybride; USD 32 000 - 42 000; Plein temps

Résumé du poste

Mercy in Oklahoma City is hiring a Patient Service Agent for our Primary Care Call Center. This full-time role runs Monday–Friday, 8am–5pm, with a 90‑day onsite training period before hybrid remote work begins.

You will schedule appointments, handle patient messages, and provide visit instructions while maintaining a calm, professional demeanor and delivering excellent customer service over the phone.

Qualifications

• Education: High School Diploma or equivalent.
• Experience: Customer service experience required; healthcare setting 2+ years preferred.
• Skills: Basic computer skills, data entry, professional, courteous and compassionate attitude; ability to multi-task; typing 60 wpm.

Responsabilités

• Schedule patient appointments and take patient messages.
• Provide information regarding visit instructions and expectations.
• Maintain calm, pleasant, professional attitude and deliver excellent customer service with telephone etiquette.

Connaissances

Customer service

Data Entry

Typing 60 wpm

Multi-tasking

Professional attitude

Formation

High School Diploma

Description du poste

Find your calling at Mercy!

Position Details:

Patient Service Agent - Hybrid Remote, Primary Care Call Center

Full-Time, Monday-Friday 8am-5pm, 40 hours per week

*This position will train onsite full-time for at least 90 days before hybrid work becomes an option. The person hired for this role will have regular onsite responsibilities after training; as such, candidates are required to live within commuting distance to Oklahoma City, OK.*

Responsible for scheduling patient appointments and taking patient messages. Giving general information regarding their visit instructions and expectations. Maintain calm, pleasant professional, attitude. Delivers excellent customer service using exceptional telephone etiquette.

Minimum Required Qualifications

• Education: High School Diploma or equivalent.

• Experience: Customer service experience required. Two years of experience in a healthcare environment strongly preferred.

• Other Skills and Knowledge: Basic computer skills, Data Entry. Professional, courteous, and compassionate attitude, ability to multi-task, type 60 wpm

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.