Patient Service Agent - Primary Care Call Center, Oklahoma City

Mercy Co; United States; Hybrid; USD 32,000 - 52,000; Full time

Job summary

Mercy is seeking a Patient Service Agent for a hybrid remote primary care call center. The role involves scheduling patient appointments and handling messages, with a training period onsite for about 90 days, after which hybrid work is possible.

Candidates should reside within commuting distance to Oklahoma City, OK, and be able to work Monday–Friday 8am–5pm. The position emphasizes courteous, compassionate patient interaction and professional telephone etiquette, with benefits and opportunities

Qualifications

• High School Diploma or equivalent.
• Customer service experience required.
• Two years of experience in a healthcare environment strongly preferred.
• Basic computer skills, Data Entry.
• Professional, courteous, and compassionate attitude, ability to multi-task, type 60 wpm.

Responsibilities

• Scheduling patient appointments and taking patient messages.
• Providing general information regarding visit instructions and expectations.
• Maintaining a calm, pleasant, professional attitude.
• Delivers excellent customer service using exceptional telephone etiquette.

Skills

Customer service

Data entry

Basic computer skills

Professional communication

Education

High School diploma

Job description

Find your calling at Mercy!

Position Details: Patient Service Agent - Hybrid Remote, Primary Care Call Center Full-Time, Monday-Friday 8am-5pm, 40 hours per week *This position will train onsite full-time for at least 90 days before hybrid work becomes an option. The person hired for this role will have regular onsite responsibilities after training; as such, candidates are required to live within commuting distance to Oklahoma City, OK.*

Responsible for scheduling patient appointments and taking patient messages. Giving general information regarding their visit instructions and expectations. Maintain calm, pleasant professional, attitude. Delivers excellent customer service using exceptional telephone etiquette.

Minimum Required Qualifications Education: High School Diploma or equivalent. Experience: Customer service experience required. Two years of experience in a healthcare environment strongly preferred. Other Skills and Knowledge: Basic computer skills, Data Entry. Professional, courteous, and compassionate attitude, ability to multi-task, type 60 wpm

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.